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Robohelp 11 & 2015 html5 responsive output problem

Community Beginner ,
Oct 11, 2016

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Hi, i'm using robohelp 11 and i have a problem with my output in HTML5 using microsoft EDGE browser, before the update to anniversary update(Microsoft Edge ver. 38.14393.0.0).

when i open my project i can't see the contents in the left column.

Immagine prova.png

with other browsers the problem does not exist...

I downloaded also the free trial version of RH2015 to try to solve the problem, but the result is the same.

any suggestion fom me??

thx

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HTML5 layout

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Robohelp 11 & 2015 html5 responsive output problem

Community Beginner ,
Oct 11, 2016

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Hi, i'm using robohelp 11 and i have a problem with my output in HTML5 using microsoft EDGE browser, before the update to anniversary update(Microsoft Edge ver. 38.14393.0.0).

when i open my project i can't see the contents in the left column.

Immagine prova.png

with other browsers the problem does not exist...

I downloaded also the free trial version of RH2015 to try to solve the problem, but the result is the same.

any suggestion fom me??

thx

TOPICS
HTML5 layout

Views

771

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Oct 11, 2016 0
Adobe Community Professional ,
Oct 11, 2016

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Make sure you update the RH2015 version you just downloaded - it doesn't contain all the fixes that have been released since then. Then try regenerating your help to test it on Edge.

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Oct 11, 2016 0
LEGEND ,
Oct 11, 2016

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Hi there

From RoboHelp 2015, did you apply the service releases? Those are rather important for situations like this.

Cheers... Rick

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Oct 11, 2016 0
Community Beginner ,
Oct 12, 2016

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before the update the result is this:

Immagine prova2.png

What do you mean by "services releases"? how i can apply these?

thx

thomas

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Oct 12, 2016 0
Adobe Community Professional ,
Oct 12, 2016

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Help > Updates usually works, but you can visit the patches page directly by going to Adobe - Support : RoboHelp Support Center : Service Releases

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Oct 12, 2016 0
Community Beginner ,
Dec 22, 2016

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sorry if I answer only now but I resolved the problem by using the webhelp classic uotput adobe3.png

, hoping, in the meantime in a possible fix.

With the last update, however, I noticed that the problem of incompatibility with Edge and Html5 output  adobe4.png still persists ...

adobe1.png

adobe2.png

in addition to the images attached, if you need it, I can possibly send you an example project...

thx

Thomas

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Dec 22, 2016 0
Adobe Community Professional ,
Dec 22, 2016

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Try generating responsive help using one of the sample projects that ship with RH2015 & test it in Edge. If that doesn't work, then log a bug in the Bugbase (Feature Request/Bug Report Form ) to get it on Adobe's radar.

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Dec 22, 2016 0
New Here ,
Dec 29, 2016

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I've the same problem, even with last RoboHelp update (12.0.4.460) ... but I've found the solution.

The issue happens when the URL is a local path like this (with the drive unit specified "K:"):

file:///K:/project/HelpHTML/!SSL!/Responsive_HTML5/index.htm

instead, this path works well:

file://mynas/project/HelpHTML/!SSL!/Responsive_HTML5/index.htm

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Dec 29, 2016 0
Adobe Community Professional ,
Dec 29, 2016

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I forget if it applies to Edge, but I found that making the browser treat a local or network LAN drive as a "Trusted Location" made my help appear on earlier versions of RH and IE with my WebHelp projects. It probably applies to Responsive HTML5 too.

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Dec 29, 2016 0
LEGEND ,
Dec 29, 2016

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And to make it a "trusted location" you would?

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Dec 29, 2016 0
Adobe Community Professional ,
Dec 29, 2016

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Again, not sure about Edge, but in IE you have to go into Tools > Internet Options > Security Tab. Then there's a "Trusted sites" zone that you can add "file://C" or "file://server_name" to the list; you have to make sure the "Require server verification (https:) for all sites in this zone" is not selected.

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Dec 29, 2016 0
LEGEND ,
Dec 29, 2016

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Thanks Jeff. I'm sure that will be helpful!

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Dec 29, 2016 0