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RoboHelp 11: Header and Footer Issue

New Here ,
Nov 09, 2015

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I've been trying to use RoboHelp 11's new header and footer feature for printed documentation, but haven't had much luck with the output. I created a Master Page for the basis, and added some simple text (doc title in the header, copyright in the footer) and some background shading. However, once I generate the output, the shading and text display incorrectly. See images below for an example of what I'm getting.

Did I miss something when I created the Master Page or generated the output? Also, I am using Word 2013, and I've read pretty much everywhere that RH11 and Word 2013 have had issues for a lot of other users, but I couldn't find anything pertaining specifically to this issue.

Thanks in advance for any information you can provide,

Steven

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RoboHelp 11: Header and Footer Issue

New Here ,
Nov 09, 2015

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I've been trying to use RoboHelp 11's new header and footer feature for printed documentation, but haven't had much luck with the output. I created a Master Page for the basis, and added some simple text (doc title in the header, copyright in the footer) and some background shading. However, once I generate the output, the shading and text display incorrectly. See images below for an example of what I'm getting.

Did I miss something when I created the Master Page or generated the output? Also, I am using Word 2013, and I've read pretty much everywhere that RH11 and Word 2013 have had issues for a lot of other users, but I couldn't find anything pertaining specifically to this issue.

Thanks in advance for any information you can provide,

Steven

Header.jpgFooter.jpg

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612

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Nov 09, 2015 0
Adobe Community Professional ,
Nov 12, 2015

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I have moved this thread to the Printed Documentation forum.

Can you set up a simple one or two topic project that illustrates this problem and send it to me? See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 12, 2015 0
Adobe Community Professional ,
Nov 23, 2015

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Stephen

I have your project but my email to you was rejected. Please add the address you used to your whitelist or send me another address.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 23, 2015 0
New Here ,
Nov 23, 2015

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Peter,

I've added your address to the safe sender's list. Please try it again and let me know if it fails again.

Thanks,

Steven

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Nov 23, 2015 0
Adobe Community Professional ,
Nov 26, 2015

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Still being rejected. For the moment I am unable to do anything as I am unwell.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 26, 2015 0
Adobe Community Professional ,
Nov 28, 2015

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I have looked at the sample project you sent me but nothing has been set up to use Master Pages to give you headers and footers.

Take a look at the sample project Employee Care 2 in Rh11 and see the topic there on Printed Documentation. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

If that doesn't get things working as you want, then send me an updated sample and describe exactly what is not as required.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 28, 2015 0
New Here ,
Nov 30, 2015

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Strange that you're still getting rejected. I will try to find another email address you can use.

After looking at the sample project, I think it must have something to do with style mapping. My guess is that the styles in the header and footer are not mapping correctly, causing the printed output to display the header and footers incorrectly, as in my example in the opening post. I will play with it a bit more and send you an updated sample this week.Thanks again for your help on this.

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Nov 30, 2015 0
Adobe Community Professional ,
Dec 07, 2015

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I have replied direct. For anyone else. the problem seems to be that the master page was being specified in the topic rather than in the print layout dialog.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Dec 07, 2015 0