RoboHelp 11-Issue with drop-downs Font, Font size, and Zoom

Participant ,
Nov 11, 2015

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I have a user guide which was created before I became the technical writer. I started using RoboHelp 7 and I am not sure if this guide was created in an earlier version of RoboHelp. I was upgraded to RoboHelp 9 then to version 11. The file contains 3237 files, 480 folders and the size is 64.5 MB. I had someone backing me up when I was out of the office. She used different font on some topics than what was used in the rest of the guide. (Arial was used in the guide, she used Calibri.) I am now updating the guide and I cannot change the font. When my cursor is sitting on text within a topic the heading and font fields keeps flashing. Header flashes from Normal to Heading 1 and Font  flashes Times New Roman and Arial. When I click the drop-down for font, I am unable to select anything because the drop-down keeps scrolling, If I try to scroll up, the drop-down keeps going back to Time New Roman. And it happens so fast I am unable to click on a selection. I tried selecting the font within the topic and right clicking on the mouse selecting Font. I am able to select the font I want, but when I click OK, the font is not displayed in the size it should be. Font size 12 is displaying very small. Does anyone know what may be causing this issue and what I can do to remedy it? Thank you for any help you can provide.

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1 Correct Answer

LEGEND , Nov 12, 2015
Captiv8r LEGEND , Nov 12, 2015
What happens if you choose None for the associated Style Sheet?

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LEGEND ,
Nov 11, 2015

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Can you show some of the HTML of the topic where this is causing issues? Perhaps it's easy to see what's going on from there.

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Participant ,
Nov 12, 2015

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Here is a screen shot of one of the topics causing the issue:

Thanks,

Michele

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LEGEND ,
Nov 12, 2015

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Curious if this fast flashing thing happens if you create a brand new topic.

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Participant ,
Nov 12, 2015

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Yes, it does. The font shown is Times New Roman, but the font on the topic appears to be Arial, as are most all the topics in the guide. It's like Time New Roman has taken over.

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LEGEND ,
Nov 12, 2015

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What happens if you choose None for the associated Style Sheet?

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Participant ,
Nov 13, 2015

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Changing the Style Sheet to None fixes the issue. Awesome!!!

Now my question is, do I have to open every topic and change the style sheet or is there an easier way to do it?

Thank you so very much!

Michele

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Community Beginner ,
Nov 13, 2015

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  1. Highlight all the topics in the topic list
  2. Open Properties dialog box with right click menu
  3. Select the style sheet you want (or None) on the Appearance tab.

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chelluvsGod AUTHOR LATEST
Participant ,
Nov 13, 2015

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Thank you so much! That made my stress level plummet!

Everyone have a very blessed weekend!

Michele

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