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RoboHelp 11 WebHelp Pro does not display the correct topic in IE over HTTPS

New Here ,
Aug 03, 2015

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I have an issue where the correct topic/content is not being displayed while accessing my application over HTTPS in IE 9 (the default TOC page is being displayed). It works fine in IE10 or above, Firefox and also in non-HTTPS environments (IE9 works too).

Any help would be much appreciated!

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RoboHelp 11 WebHelp Pro does not display the correct topic in IE over HTTPS

New Here ,
Aug 03, 2015

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I have an issue where the correct topic/content is not being displayed while accessing my application over HTTPS in IE 9 (the default TOC page is being displayed). It works fine in IE10 or above, Firefox and also in non-HTTPS environments (IE9 works too).

Any help would be much appreciated!

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WebHelp

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188

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 04, 2015

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Are you hosting this help on a server running RH Server?

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New Here ,
Aug 04, 2015

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No. I'm running my application on two Windows Server 2008 R2 servers behind a NetScaler load balancer. I have the output generated from RoboHelp included in my .NET application and launch the help topic based on the page within the application that is being viewed.

One other observation: When I try to access my application using the machine URL, the help topic loads correctly. When I try to access the load balanced URL for my application, that's when the TOC page gets displayed in IE9. I have no issues with IE10 or IE11.

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