RoboHelp 2015 as Part of TCS Hangs When Opening a Project from the Starter

New Here ,
Jun 26, 2015 Jun 26, 2015

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It also hangs when trying to browse for a CSS from Project Settings. It also hangs when editing a CSS opening the color picker.

So far not impressed with this latest release. My RoboHelp 8 was far more stable.

I'm operating it under Adobe Technical Communication Suite 2015.

Any bug fixes or suggestions would be appreciated or I will promptly ask for a refund as it is not a usable product at this time.

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Adobe Employee ,
Jun 29, 2015 Jun 29, 2015

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Hi,

Has TCS 2015 been installed properly?

Are other products other than RoboHelp working fine?

Neither We have not encountered this hanging issue with RoboHelp 2015 nor has any other user complaint about it.

Please let me know the issue in detail like which OS and Is the project which has been upgraded facing this issue or any fresh project also?

You can also drop me a mail at sumahesh@adobe.com

Thanks,

Surbhi

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New Here ,
Jun 30, 2015 Jun 30, 2015

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Thanks. Yes it's installed properly on Windows 8. Those errors are gone when I log in as Administrator.

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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Are those issues coming with other products like FrameMaker, captivate etc also?

As per me, hang should not be there even if you have logged in as some other user.

You need to make sure that files which you are using like css etc, if they are in a location to which you don't have access may cause this issue.

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New Here ,
Jul 02, 2015 Jul 02, 2015

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You're correct. Here is what's happening: I use two monitors at work and one (the laptop itself) at home. At home it appears that Robohelp hangs when opening a dialog. What's really happening is that RoboHelp thinks I have two monitors still at home and it puts that open dialog in the other nonexistent monitor.When I log in as Admin this problem goes away because that user never has two monitors. So how can I get RoboHelp to forget there are two monitors when I'm at home? Is there a registry key for this that we can reset or change?

Thanks

Gerry

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LEGEND ,
Jul 02, 2015 Jul 02, 2015

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Hi there

Likely there is an insanely simple fix for it. If your keyboard has one of those nifty keys with a Windows logo emblazoned upon it, press this key and hold it while you also press the left arrow key a couple of times.

tmp1.png

Cheers... Rick

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New Here ,
Jul 06, 2015 Jul 06, 2015

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Works great. Thanks very much for your help!

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Resources
RoboHelp Documentation