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Robohelp 2015 installs stalls at .Net

Explorer ,
Jun 17, 2016

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This is a little off-topic, but I didn't see an install forum.

I am trying to install a trial of Robohelp 2015 onto a Windows 7 (64-bit) VM.  I have installed MS Office 2007 (Word only) and am running the Robohelp 2015 install (RoboHelp_12_LREFDJ.exe directly).  At first it had a hard time logging into my Adobe account.  That cleared up after running it several times.  Now, it gets to 48% ('Currently Installing Microsoft .NET Framework 4') and just hangs.  The time remaining keeps increasing, but nothing happens - it's up to 53 minutes remaining now).  Any ideas?

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Robohelp 2015 installs stalls at .Net

Explorer ,
Jun 17, 2016

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This is a little off-topic, but I didn't see an install forum.

I am trying to install a trial of Robohelp 2015 onto a Windows 7 (64-bit) VM.  I have installed MS Office 2007 (Word only) and am running the Robohelp 2015 install (RoboHelp_12_LREFDJ.exe directly).  At first it had a hard time logging into my Adobe account.  That cleared up after running it several times.  Now, it gets to 48% ('Currently Installing Microsoft .NET Framework 4') and just hangs.  The time remaining keeps increasing, but nothing happens - it's up to 53 minutes remaining now).  Any ideas?

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LEGEND ,
Jun 17, 2016

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Perhaps ensure the VM has enough drive space allocated?

I used to run a Windows XP VM in Windows 7 and I recall running into space issues. The odd part was I don't recall seeing any warnings that helped me figure out that was the issue. Maybe because it was a VM? Not sure.

Cheers... Rick

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Adobe Community Professional ,
Jun 19, 2016

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That version of Word is not supported by RoboHelp 2015 but I doubt that is the cause of any .Net message. I don't recall ever seeing RoboHelp wanting to install .Net.

Installation support is free from Adobe but I am not sure if that extends to installing it on a VM.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Jun 19, 2016

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I finally found the help web page and got a chat session going.  They recommended installing .NET manually and then re-installing Robohelp.  That worked.  However, Word documents are handled very differently on 2015 than it was on 7.  Each document is one big help topic – not separated by hard page breaks.  I determined that we can’t update now, but will in the future.  In the meantime, I’ll just hobble along with 2 versions of Word installed and learn to live with the bugs in 7.

===============================================================================

Philip Sobolik

Wrightsoft Corporation

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LEGEND ,
Jun 19, 2016

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Sounds to me like you somehow overlooked setting up the pagination settings.

Also, RoboHelp 2015 Release does offer two ways of working with Word content that version 7 did not. You may now *LINK* to a Word document. (Where perhaps another person makes edits periodically and all you do is pull in the changes) or you may simply Import just as version 7 offered. In that case, you suck in the document and convert to topics, then forget it ever existed as a Word document and from this point forward you only make edits using RoboHelp.

Cheers... Rick

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