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RoboHelp 2015 WebHelp output appends "_nc" to image

Participant ,
Jun 15, 2018

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RH 2015, latest update

Windows 10

RoboHelp HTML, WebHelp output

We have a "NavigationPath" style in many topics to show users how they get to the user interface component, such as an Options pane, described in the topic. The style is bulleted, with the bullet being a "location pin" image named "navigation_2.png".

We have used this image for 2-3 years without any problem. Suddenly, over the last week, when we generate WebHelp output, RoboHelp renames the image, by adding "_nc" to the name: "navigation_2.png" becomes "navigation_2_nc.png". As a result, the output no longer shows the image. (I work around the problem by renaming the PNG without the "_nc", but would prefer to keep this from happening each time I generate the output.)

Has anyone experienced this bizarre issue?

Thanks.

Caro

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RoboHelp 2015 WebHelp output appends "_nc" to image

Participant ,
Jun 15, 2018

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RH 2015, latest update

Windows 10

RoboHelp HTML, WebHelp output

We have a "NavigationPath" style in many topics to show users how they get to the user interface component, such as an Options pane, described in the topic. The style is bulleted, with the bullet being a "location pin" image named "navigation_2.png".

We have used this image for 2-3 years without any problem. Suddenly, over the last week, when we generate WebHelp output, RoboHelp renames the image, by adding "_nc" to the name: "navigation_2.png" becomes "navigation_2_nc.png". As a result, the output no longer shows the image. (I work around the problem by renaming the PNG without the "_nc", but would prefer to keep this from happening each time I generate the output.)

Has anyone experienced this bizarre issue?

Thanks.

Caro

TOPICS
HTML

Views

150

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Jun 15, 2018 0
LEGEND ,
Jun 15, 2018

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Hmmm, just hazarding a total guess on my part, but perhaps the _nc indicates "New Copy"?

Without seeing your project first hand, it's hard to say exactly why this is happening. Do you perhaps use the image in a topic somewhere? My thought is that perhaps if it's in use elsewhere that maybe RoboHelp coding considers that a new or different copy is needed. Hence the name change.

Cheers... Rick

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Jun 15, 2018 0
Participant ,
Jun 15, 2018

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Thanks, Rick, for the useful though about the meaning of “nc”. I don’t think we use the image other than as the bullet in the NavigationPath style, but will look into this. At any rate, it’s bizarre that it worked fine until recently, and that this does not happen with any other images that we use.

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Jun 15, 2018 0
Participant ,
Jun 15, 2018

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Rick, I did look to see where else the image might be used elsewhere in the project. It's not used anywhere else.

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Jun 15, 2018 0
Adobe Community Professional ,
Jun 15, 2018

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You can always call Adobe Tech Support. It's free.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jun 15, 2018 0
Participant ,
Jun 15, 2018

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Thanks, Peter. I’ll send them email later.

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