Robohelp 2015 won't let me import a Word document

New Here ,
Apr 20, 2016

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People,

I have just installed Robohelp 2015 (version 12.0.0.306).

When I try to import a Word file to create a new project, it fails and I see the message:

"The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer."

But I am using Word 2016.

Is this a known compatibility issue?

Thanks in advance,

MAM

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1 Correct Answer

LEGEND , Apr 20, 2016
Captiv8r LEGEND , Apr 20, 2016
Hi thereYou might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.Cheers... Rick

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LEGEND ,
Apr 20, 2016

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Hi there

You might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.

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Cheers... Rick

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Maskahl AUTHOR LATEST
New Here ,
Apr 22, 2016

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Thanks. That worked.

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