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RoboHelp 2017 and 2019 licensing...

Community Beginner ,
Jun 18, 2019

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I really did try to contact sales and support to get this answered, but to no avail.

I have a subscription to RH that I purchased when RH 2017 was the current release. Now RH 2019 is current but I have some major projects in RH 2017 that I am not yet ready to update to RH 2019. If it was just me, I'd simply continue to use RH 2017 until I'm ready to switch but I have another staff member that I want to get a subscription for so they can also work on the RH 2017 projects - but there is seemingly no way to purchase an RH 2017 subscription.

So my question to Adobe was if a subscription would run either RH 2019 or RH 2017 (technically, it really shouldn't matter which revision you are using). If so, I would just purchase an additional subscription (essentially for RH 2019) but actually use it (at least for a while) with RH 2017. Then, at some point in the future, I would update the projects to RH 2019 and both myself and my coworker would switch to using RH 2019.

Does anyone know if this will work?

Best regards,

Stephen

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RoboHelp 2017 and 2019 licensing...

Community Beginner ,
Jun 18, 2019

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I really did try to contact sales and support to get this answered, but to no avail.

I have a subscription to RH that I purchased when RH 2017 was the current release. Now RH 2019 is current but I have some major projects in RH 2017 that I am not yet ready to update to RH 2019. If it was just me, I'd simply continue to use RH 2017 until I'm ready to switch but I have another staff member that I want to get a subscription for so they can also work on the RH 2017 projects - but there is seemingly no way to purchase an RH 2017 subscription.

So my question to Adobe was if a subscription would run either RH 2019 or RH 2017 (technically, it really shouldn't matter which revision you are using). If so, I would just purchase an additional subscription (essentially for RH 2019) but actually use it (at least for a while) with RH 2017. Then, at some point in the future, I would update the projects to RH 2019 and both myself and my coworker would switch to using RH 2019.

Does anyone know if this will work?

Best regards,

Stephen

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Adobe Employee ,
Jun 18, 2019

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Hi Stephen

This should work with subscription (purchased from adobe.com / VIP buying program / Enterprise license agreement).

thanks

Amitoj Singh

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Community Beginner ,
Jun 18, 2019

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Amitoj,

Thanks, it worked fine.

Just for information that may help someone in the future - my coworker and I spent a collective couple of hours on the phone, and asked the same question of multiple sales people and all they wanted to do was up-sell us to Adobe Creative Cloud. The phone call should have taken all of 5 minutes (and probably would have if we had been connected to you).

Thanks again.

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