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RoboHelp 2017 Crashes, No Topics When Reopened

Explorer ,
Jun 09, 2017

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This has happened twice in the last few days.

RH crashes. When I reopen RH, none of the topics that had been open are now open as they usually are. In addition, each entry in the TOC has a red X on it because...no topics appear in the Project Manager pod. Windows Explorer displays the topics and I can open them from there (thank goodness) but, no matter how I open RH, I get the same empty folder where my topics should appear. When it happened the first time. I found that I was running 2 instances of RH: one had topics and one did not. This time that is not the case. I've tried closing and reopening RH but to no avail. Is there a file that I could replace from a backup copy of the project? If so, which one(s)?

Help!

Lore

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Have you tried deleting or renaming the project's CPD file?

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RoboHelp 2017 Crashes, No Topics When Reopened

Explorer ,
Jun 09, 2017

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This has happened twice in the last few days.

RH crashes. When I reopen RH, none of the topics that had been open are now open as they usually are. In addition, each entry in the TOC has a red X on it because...no topics appear in the Project Manager pod. Windows Explorer displays the topics and I can open them from there (thank goodness) but, no matter how I open RH, I get the same empty folder where my topics should appear. When it happened the first time. I found that I was running 2 instances of RH: one had topics and one did not. This time that is not the case. I've tried closing and reopening RH but to no avail. Is there a file that I could replace from a backup copy of the project? If so, which one(s)?

Help!

Lore

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Have you tried deleting or renaming the project's CPD file?

Topics

WebHelp

Views

410

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Adobe Community Professional ,
Jun 09, 2017

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Have you tried deleting or renaming the project's CPD file?

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Explorer ,
Jun 09, 2017

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After doing some more research I saw that suggestion so I'm about to do that now. I'll let you know if that does it.

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Explorer ,
Jun 09, 2017

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Yes, that did it! Thank you for responding so quickly.

Now, I'm wondering, "Why? Why did this suddenly start happening and what can I do to stop it?"

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Adobe Community Professional ,
Jun 09, 2017

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Where is your project located? Is there any Source Control at play here? RH is happiest dealing with files in a c:\projects\project_name\ directory structure - nice & short & local to the programs.

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Explorer ,
Jun 09, 2017

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The project is on my hard drive and there is no source control involved.

It's at C:\...\My Documents\<project name>\*.xpj.

Should the project name have underscores between the words?

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Adobe Community Professional ,
Jun 09, 2017

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or dashes, blank spaces are usually undesirable. Also, in some installs, even your "My Documents" folder may be a network location - it can also get quite long a path length too...

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Explorer ,
Jun 09, 2017

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Thanks, Jeff. I'll move the project to the root.

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Adobe Community Professional ,
Jun 09, 2017

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You can set RoboHelp to automatically delete the CPD file before opening a

project. See Opening Projects on my site to learn more.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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LEGEND ,
Jun 09, 2017

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Or, I've put together a video to show how to do it.

Click here to view

Cheers... Rick

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Explorer ,
Jun 09, 2017

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Thank you, Rick.

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Explorer ,
Jun 09, 2017

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Thank you, Peter.

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