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RoboHelp 2017 crashing on importing FrameMaker 2017 content on a Google Drive

Participant ,
Feb 15, 2017

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I have a book open in FM17 - cleaned up all paragraph tags, character tags, saved as FM17. RoboHelp 2017 crashes every single time I try to import the book as a project - it gets to the third  or fourth page and stops responding. It's only a 266 page book! I am using a book located on Google Drive - does RH not work across network drives? It's not worth the time and effort to keep trying to create new projects because RH will crash anyway. Are there any updates forthcoming?

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RoboHelp 2017 crashing on importing FrameMaker 2017 content on a Google Drive

Participant ,
Feb 15, 2017

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I have a book open in FM17 - cleaned up all paragraph tags, character tags, saved as FM17. RoboHelp 2017 crashes every single time I try to import the book as a project - it gets to the third  or fourth page and stops responding. It's only a 266 page book! I am using a book located on Google Drive - does RH not work across network drives? It's not worth the time and effort to keep trying to create new projects because RH will crash anyway. Are there any updates forthcoming?

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FrameMaker integration

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248

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Feb 15, 2017 0
Adobe Community Professional ,
Feb 15, 2017

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[Moderator note - Branched to new discussion]

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Feb 15, 2017 0
Adobe Community Professional ,
Feb 15, 2017

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Having your FM content located on Google Drive and then expecting it to get sucked cleanly into a RH project could just be too much. The RH import engine can be really sensitive to long source path- and file- names. I'd experiment with either zipping up a copy of the FM content and putting it in a temp drive local to your RH project OR experiment with the Publish feature built into FM.

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