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RoboHelp 2017 not recognizing FrameMaker 2017

New Here ,
Feb 01, 2017

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Hi!

Not unlike the comment of a user having a similar issue with RoboHelp 8, I have just had the latest versions of these programs installed and when I try to import a FrameMaker file into RoboHelp, RoboHelp advises me that I need to install FrameMaker.

Any suggestions on how I might fix this?

Thank you!

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RoboHelp 2017 not recognizing FrameMaker 2017

New Here ,
Feb 01, 2017

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Hi!

Not unlike the comment of a user having a similar issue with RoboHelp 8, I have just had the latest versions of these programs installed and when I try to import a FrameMaker file into RoboHelp, RoboHelp advises me that I need to install FrameMaker.

Any suggestions on how I might fix this?

Thank you!

Topics

Classic, FrameMaker integration

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Adobe Community Professional ,
Feb 01, 2017

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That sounds like something went wrong on the installation of TCS

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Most Valuable Participant ,
Feb 01, 2017

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Did you install both using the TCS installer or as separate FM and RH downloads?

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Adobe Community Professional ,
Feb 02, 2017

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Back in the days of RoboHelp 8, it would only talk to FrameMaker if both were installed as part of the Technical Communication Suite. However, that was dropped in the 2015 release so the standalone products should work.

I do recall there was a point with the previous version where an update broke that and an update was issued to fix it.

In this case as both are new versions, if reinstalling does not fix the problem, I think you should contact Adobe support as installation issues are free.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 02, 2017

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Thanks for the replies,

I had in fact used the TCS installer but had run into a few issues along the way.  I will re-install and see what happens.

Cheers!

Sylvie

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Explorer ,
Feb 04, 2017

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Please keep FrameMaker2017 running and then try to import the file in RH2017.

-Sameer

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New Here ,
Feb 15, 2017

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So just a follow-up in case anyone has a similar issue, this past week I have spend a few hours with the kind and competent staff of adobe (they are super nice) and right now I have been asked to try the TCS installation on a device out of my network.  Sadly this is going to be hard to accomplish because my home lap-top is old and cannot handle it.

I may have to resort to saving all my files as MIF files.

It's not optimal but I'm running out of "software issue time" . 😞 

Thank you all for your help!

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New Here ,
Mar 08, 2017

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I have the same problem. Thanks to TCS 2017, I've missed a deadline for Help for the first time in my career. I've uninstalled, reinstalled, restarted, reinstalled TCS 5 just so see what happens. No luck. The support person I chatted with Monday claimed there were no reports of this problem.

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New Here ,
Mar 08, 2017

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Uh huh… nice. I swear I have spent 6 hours with support about this.

If you are in a pinch, save the frame document as a .mif. That is what I am doing until we decide if we stay with Adobe.

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Adobe Community Professional ,
Mar 08, 2017

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@ sylvie - so what has Support determined is going on in your network that would be shutting this interaction down?

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New Here ,
Mar 08, 2017

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They don’t know. They have asked me to install the suite on a computer outside my office environment and sadly my home PC can’t handle it (because it is old an full off stuff). So I’m at a bit of a stalemate.

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Adobe Community Professional ,
Mar 08, 2017

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Do you have a spare machine in the office that you can isolate from the network to test with? I'm wondering if you've got some sort of corporate anti-virus or whitelisting program running that the installer is racking up on.

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New Here ,
Mar 08, 2017

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Further information on this RoboHelp 2017 failure: I'm thinking the issue might be linking to FrameMaker books.

My RoboHelp project has a linked FrameMaker book. This worked fine in TCS 3.5 and TCS 5. Now it fails. RoboHelp tells you you don't have FrameMaker if you try to update the linked book. RoboHelp crashes if you try to delete the linked book. Disturbingly enough, if you look at the RoboHelp 2017 user guide (http://help.adobe.com/en_US/robohelp/2017/robohtml/robohelp_help.pdf ) it no longer documents linking as an option for FrameMaker files, only for Word files. But I see no mention of removal of this feature.

Just to eliminate a few junk "did you plug it in" answers: Yes, I ran the search for updates from the Help box -- it said I'm up to date. No, there are no patches listed for the 2017 versions of RoboHelp or FrameMaker. Yes I ran the install as an administrator. Yes I restarted after install and uninstall. Yes I've installed and uninstalled enough times to take a 2-day vacation. Yes, I've run it with FrameMaker open and closed.

I did an experiment with a smaller, mock project in TCS 2017. I *imported* a FrameMaker book into a RoboHelp 2017, and it was perfectly happy. Of course, there are many, many customizations (beyond what you get in settings.isf) in my actual project that I would have to be recreated at great time and expense.

So, if there is anyone from Adobe monitoring this who actually knows whether linking to FrameMaker files was eliminated from RoboHelp 2017, and especially anyone who has an actual solution to the fact that this leaves some of us with trashed projects, I would appreciate hearing from them.

PS: There is another thread from a previous version that looks familiar and references a "BaseApplication.DLL" file. See most of the way down this thread: Not able link to framemaker files in robohelp 11

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Adobe Community Professional ,
Mar 08, 2017

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Hmm, this is exactly why I wanted to get on both betas for the 2017 release - I only succeeded in playing around with FM this time.

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Adobe Community Professional ,
Mar 09, 2017

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Linking still works, but do you have a reason for wanting to import your Fm into RoboHelp?

I've focused mainly on direct output from FrameMaker, because (as you have found) the Rh linking route can lead to premature grey hair/hair loss!!!!

Having said that, I sometimes give away consulting time to members of the (free) Tech Comm Tools community. If you'd like to join by filling out the form on techcommtools.com, I'd be happy to extend an hour of time you and to doctester​ to take a look at your Fm > Rh setup and to discuss whether you need Rh in the mix at all.

For starters, though, here's a rundown of troubleshooting tips for Fm > Rh projects:

http://www.techcommtools.com/?s=framemaker+robohelp

and a blog I did for them:

Setting up basic FrameMaker and RoboHelp integration – TechComm Central by Adobe

and here's the first in a 3-part series of blog posts from the TCS team on the topic

Troubleshooting FrameMaker Content Conversion in RoboHelp – Part 1 – TechComm Central by Adobe

-Matt R. Sullivan
author, FrameMaker - Creating and Publishing Content

online courses  |  you can book me

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Adobe Community Professional ,
Mar 10, 2017

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If linking in an updated project fails, create a new Rh project. I've had this cause issues a number of times, and the new project only takes a few minutes to produce.

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Adobe Community Professional ,
Mar 10, 2017

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Sorry to hear that!!

I'm using Fm 14.0.0.361 and

I'm using Rh 13.0.0.255

I generally choose the more direct route of publishing from FrameMaker, but the integration is working for me.

Screenshot 2017-03-10 12.43.32.png

ONE THOUGHT: Try renaming the preference folders (to something like "14-old") in your Roaming directory. There may be something in there that's keeping you from operating properly. These directories will autogenerate upon your next launch of Fm and Rh, but of course you'll lose any customizations stored there. If you want to switch back to the old versions, you simply delete the new prefs folders and rename the original folders accordingly.

In my example, I have Fm 12, Fm 2015 and Fm 2017 loaded on my machine. Thus changing 14 to 14-old preserves my prefs folder in case I want it back.

Capture184.png

-Matt

techcommtools.com

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