Robohelp 2017 project files (.xpj) crashes when importing to RoboHelp 2019

New Here ,
Jul 10, 2019 Jul 10, 2019

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I've installed version RoboHelp 2017. It works fine with the project files.

A colleague of mine is going to take over the work wtih the files.

He has installed Robohelp 2019 (trial version). He's not able to open my project file.

Actually we could open the file, but all pages were empty. The pages were marked a red cross.

What to do? Is it because of the trial version - or are the versions not compatible??

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Adobe Community Professional ,
Jul 10, 2019 Jul 10, 2019

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He should be able to open it in 2019 Classic. Perhaps he is trying with the

new 2019 and that will not open an XPJ file. It could be upgraded but then

it's a very different animal.

If you both intend to work on the project at different times, you should

both be on the same version.

Peter Grainge

www.grainge.org

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 10, 2019 Jul 10, 2019

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I'm sure its the new 2019 version he has.

Soon it will only be him working in it.

Is it because of the trial version?

We've copied the files to a new folder on his pc. When he opens Robohelp he cannot see the xpj (and other robohelp files) file....??

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Adobe Community Professional ,
Jul 10, 2019 Jul 10, 2019

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So with File Explorer the XPJ is there, correct?

When you install 2019, both versions are installed so he does have both. The issue is which one is he using?

The fact that it is a trial is irrelevant. The trial has full functionality.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 10, 2019 Jul 10, 2019

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I'm not sure I understand "File Explorer"?

It's not working on his pc... the files are on his pc, but he cannot open the 2017 version .xpj file.

THere's no content.... just empty.

Help...

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Adobe Community Professional ,
Jul 10, 2019 Jul 10, 2019

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Windows File Explorer. Can you see the XPJ file on his machine?

It's no good telling me he can't open the XPJ. I need to know whether he is trying to use 2019 Classic, it looks like 2017, or the new version that looks very different.

If he is using the new version, exactly what is he clicking to upgrade?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 10, 2019 Jul 10, 2019

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He is updating to RoboHelp 2019 Classic  - from the startscreen when he opens Robohelp.

THe xpj file is visible on his pc.

He opens the file, but there's nothing to see in the project....

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Adobe Community Professional ,
Jul 10, 2019 Jul 10, 2019

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Are you both posting about this problem? If so please stop as it is making it difficult to help.

See my reply in the other thread and go from there.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 10, 2019 Jul 10, 2019

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You're right. We are bit desperate.

We'll keep it one thread - sorry.

We really hope you can help us.

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RoboHelp Documentation