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RoboHelp 2017: Unsupported Characters and Not Enough Memory

New Here ,
Jul 13, 2020

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Hello!

I am new to RoboHelp (had 2015 and now have 2017) and have had issues compiling an output for a little over a week now. The issues that pop up are:

1. Unsupported Characters

2. Not enough memory

How do I fix these two errors to compile an output in Microsoft HTML? And/or how do I compile an output properly? (I have used the Output SSL pod and clicked Microsoft HTML Help and hit Generate Output but I still get the above errors each time)

 

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Classic, Output presets, Version control

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RoboHelp 2017: Unsupported Characters and Not Enough Memory

New Here ,
Jul 13, 2020

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Hello!

I am new to RoboHelp (had 2015 and now have 2017) and have had issues compiling an output for a little over a week now. The issues that pop up are:

1. Unsupported Characters

2. Not enough memory

How do I fix these two errors to compile an output in Microsoft HTML? And/or how do I compile an output properly? (I have used the Output SSL pod and clicked Microsoft HTML Help and hit Generate Output but I still get the above errors each time)

 

TOPICS
Classic, Output presets, Version control

Views

72

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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If you try generating another output type (like Responsive HTML5 or WebHelp), do you experience the same issue? Are you doing this locally on your own machine or on a network location? Is there any source control at play here?

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Jul 13, 2020 0
New Here ,
Jul 13, 2020

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I am doing this locally on my own machine. And I havent tried other outputs

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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If you get the same when you try other formats, next try one of the supplied sample projects.

 

This is not a message I have seen reported so it will be a bit of trial and error. How much memory does the machine have and what OS?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jul 14, 2020 0