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Robohelp 2017 (Update 2) Responsive HTML5 Indigo error IE11

Community Beginner ,
Nov 27, 2017 Nov 27, 2017

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Hi,

I'm continuing my evaluation of Robohelp 2017 (Update 2) Responsive HTML5 Indigo screen layout. With your help I've made a lot of progress with this and intend on upgrading from RH2015.

I've noticed this error in my Indigo project when loading the page in IE11.

Is this a known issue? Works fine in Chrome, Edge, Firefox.

(As an aside, what is the js file used for? I removed all the contents of the file and the page loaded, rendered properly and the TOC items worked too).

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correct answers 1 Correct answer

Community Expert , Nov 30, 2017 Nov 30, 2017

You can always stick them in your "factory" install location in c:\program files...

Just be sure to rename the original ones to some non-functional named extension (like .old or .orig)

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Community Expert ,
Nov 28, 2017 Nov 28, 2017

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I'll look when I can but I thought this was covered in a recent thread.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Community Expert ,
Nov 28, 2017 Nov 28, 2017

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The same image appears in Robohelp 2017 update 2 - now it's broken

However, only one file was provided by Support and two are required. Try the files at Tracker​ first as they have worked for most people.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Community Beginner ,
Nov 30, 2017 Nov 30, 2017

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Thanks again Peter, I've got those new javascript files downloaded.

As far as I can tell the files are created on the fly when a preview is run, then deleted when the preview is closed. Every new preview creates a new folder; for example, my first preview was "E:\HelpCentre\!ScreenLayout!\Pegasus-Indigo4\!preview_folder_1!\template\scripts".

So, I don't see how I can stop the preview crashing happening.

But the files fixed the error after I built the project for real.

When the output is generated for real, the !SSL folder is updated, with the javascript files in the 'scripts' folder; for example, mine is E:\HelpCentre\!SSL!\Pegasus-indigo4\template\scripts. I copied the files here and that sorted it.

However, the scripts are updated each time the project is built so it looks to me that I need to copy the javascript files over after every build.

Is that right? Or is there another way?

Thanks very much for all your help.

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Community Expert ,
Nov 30, 2017 Nov 30, 2017

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You can always stick them in your "factory" install location in c:\program files...

Just be sure to rename the original ones to some non-functional named extension (like .old or .orig)

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Community Beginner ,
Nov 30, 2017 Nov 30, 2017

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Brilliant Jeff, thanks!

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Community Expert ,
Nov 30, 2017 Nov 30, 2017

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The reported problem was when viewing in IE11 and you say that is now fixed.

The problem occurring with Preview is clearly linked and my guess is that will be fixed when the replacement files are built into an Update.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Community Beginner ,
Nov 30, 2017 Nov 30, 2017

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Thank you.

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Community Expert ,
Feb 17, 2018 Feb 17, 2018

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I think this will help.

The Logical Blog by IconLogic: ADOBE ROBOHELP: Getting Around Preview Errors


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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