Robohelp 2017 (Update 2) Responsive HTML5 Indigo error IE11

Community Beginner ,
Nov 27, 2017

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Hi,

I'm continuing my evaluation of Robohelp 2017 (Update 2) Responsive HTML5 Indigo screen layout. With your help I've made a lot of progress with this and intend on upgrading from RH2015.

I've noticed this error in my Indigo project when loading the page in IE11.

Is this a known issue? Works fine in Chrome, Edge, Firefox.

(As an aside, what is the js file used for? I removed all the contents of the file and the page loaded, rendered properly and the TOC items worked too).

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1 Correct Answer

Adobe Community Professional , Nov 30, 2017
Jeff_Coatsworth Adobe Community Professional , Nov 30, 2017
You can always stick them in your "factory" install location in c:\program files...Just be sure to rename the original ones to some non-functional named extension (like .old or .orig)

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Adobe Community Professional ,
Nov 28, 2017

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I'll look when I can but I thought this was covered in a recent thread.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Nov 28, 2017

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The same image appears in Robohelp 2017 update 2 - now it's broken

However, only one file was provided by Support and two are required. Try the files at Tracker​ first as they have worked for most people.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Nov 30, 2017

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Thanks again Peter, I've got those new javascript files downloaded.

As far as I can tell the files are created on the fly when a preview is run, then deleted when the preview is closed. Every new preview creates a new folder; for example, my first preview was "E:\HelpCentre\!ScreenLayout!\Pegasus-Indigo4\!preview_folder_1!\template\scripts".

So, I don't see how I can stop the preview crashing happening.

But the files fixed the error after I built the project for real.

When the output is generated for real, the !SSL folder is updated, with the javascript files in the 'scripts' folder; for example, mine is E:\HelpCentre\!SSL!\Pegasus-indigo4\template\scripts. I copied the files here and that sorted it.

However, the scripts are updated each time the project is built so it looks to me that I need to copy the javascript files over after every build.

Is that right? Or is there another way?

Thanks very much for all your help.

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Adobe Community Professional ,
Nov 30, 2017

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You can always stick them in your "factory" install location in c:\program files...

Just be sure to rename the original ones to some non-functional named extension (like .old or .orig)

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Community Beginner ,
Nov 30, 2017

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Brilliant Jeff, thanks!

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Adobe Community Professional ,
Nov 30, 2017

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The reported problem was when viewing in IE11 and you say that is now fixed.

The problem occurring with Preview is clearly linked and my guess is that will be fixed when the replacement files are built into an Update.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Nov 30, 2017

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Thank you.

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Adobe Community Professional ,
Feb 17, 2018

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I think this will help.

The Logical Blog by IconLogic: ADOBE ROBOHELP: Getting Around Preview Errors


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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