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Robohelp 2019.0.14 - search box and image mapping

Community Beginner ,
Aug 27, 2020

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Hi, I've recently updated from Robohelp 2019.0.10 to Robohelp 2019.0.14. Ever since I've updated, I've come across two issues on the project I am working on.

  1. Search box doesn't seem to be working regardless of the web browser I am using. I generated and published the project after the updated without making any changes and the search engine stopped working. I tried to do it again in the same way and it worked for 3-4 days and even though I haven't generated or published any content within that project it stopped working again after these 3-4 days.
  2. Image mapping seems to be all over the place after the update. I will attach some screen shots but if I add an image map in point A and add a link against it whilst I am in the project it will stay in point A. As soon as I publish it on my drive or live system it loses the format and it goes in point B even though it should stay in point A. I've not had this issue before the update.

Could you please assist?

Thanks,

image map when in project.pngimage map when published.png

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Robohelp 2019.0.14 - search box and image mapping

Community Beginner ,
Aug 27, 2020

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Hi, I've recently updated from Robohelp 2019.0.10 to Robohelp 2019.0.14. Ever since I've updated, I've come across two issues on the project I am working on.

  1. Search box doesn't seem to be working regardless of the web browser I am using. I generated and published the project after the updated without making any changes and the search engine stopped working. I tried to do it again in the same way and it worked for 3-4 days and even though I haven't generated or published any content within that project it stopped working again after these 3-4 days.
  2. Image mapping seems to be all over the place after the update. I will attach some screen shots but if I add an image map in point A and add a link against it whilst I am in the project it will stay in point A. As soon as I publish it on my drive or live system it loses the format and it goes in point B even though it should stay in point A. I've not had this issue before the update.

Could you please assist?

Thanks,

image map when in project.pngimage map when published.png

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Adobe Community Professional ,
Aug 27, 2020

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Can you add your screenshots to the post? Use the little "Insert Photos" icon in the forum web interface.

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Community Beginner ,
Aug 27, 2020

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Thanks Jeff, I added the screen shot for the image map however there is not much I can add about the search box. If I populate it, it doesn't display any results.

 

search funtionality.PNG

 

Even if I used the exact name of the document it will still not display anything.

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Adobe Community Professional ,
Aug 27, 2020

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Weird, now I can't seem to reply to this thread using the non-nested Reply button.

IIRC, your #2 is a bug - check the Tracker (https://tracker.adobe.com/) to see if you can find its status.
I'm not sure what's going on in your #1 - I've never heard of search working for a few days & then stopping - something's got to be happening outside of RH for that to happen. Where is the output located?

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Community Beginner ,
Aug 28, 2020

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Thanks for your help Jeff, very much appreciated!

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New Here ,
Aug 28, 2020

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Hi Jeff, 

I am having the same issues. I published my project using the frameless output. When I try to search for certain words, the website freezes up. And it only occurs when using the search. Spent 2 hours with Adobe yesterday and could not get a fix. 

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Adobe Community Professional ,
Aug 28, 2020

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Is the image mapping issue when the screen is resized? If so that is a known issue. I think it is fixed in 2020 but if not, I think it is coming in Update 1. It sounds different but I want to be sure.

 

On the search issue, just for test purposes, add a new skin and generate with that. Does it then work?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Aug 28, 2020

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Hi Peter,

No, the issue is always presents regardless if the screen is resized or not.

For the second one I will try to generate it with a new skin and see if that works.

Thanks for your advice, much appreciated!

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Adobe Community Professional ,
Aug 28, 2020

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I have removed a long legal disclaimer and a lot of personal information. Please reply direct to the forum if that cannot be excluded from emails.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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