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Hi, I've recently updated from Robohelp 2019.0.10 to Robohelp 2019.0.14. Ever since I've updated, I've come across two issues on the project I am working on.
Could you please assist?
Thanks,
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Hi, I've recently updated from Robohelp 2019.0.10 to Robohelp 2019.0.14. Ever since I've updated, I've come across two issues on the project I am working on.
Could you please assist?
Thanks,
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Can you add your screenshots to the post? Use the little "Insert Photos" icon in the forum web interface.
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Thanks Jeff, I added the screen shot for the image map however there is not much I can add about the search box. If I populate it, it doesn't display any results.
Even if I used the exact name of the document it will still not display anything.
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Weird, now I can't seem to reply to this thread using the non-nested Reply button.
IIRC, your #2 is a bug - check the Tracker (https://tracker.adobe.com/) to see if you can find its status.
I'm not sure what's going on in your #1 - I've never heard of search working for a few days & then stopping - something's got to be happening outside of RH for that to happen. Where is the output located?
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Thanks for your help Jeff, very much appreciated!
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Hi Jeff,
I am having the same issues. I published my project using the frameless output. When I try to search for certain words, the website freezes up. And it only occurs when using the search. Spent 2 hours with Adobe yesterday and could not get a fix.
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Is the image mapping issue when the screen is resized? If so that is a known issue. I think it is fixed in 2020 but if not, I think it is coming in Update 1. It sounds different but I want to be sure.
On the search issue, just for test purposes, add a new skin and generate with that. Does it then work?
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Hi Peter,
No, the issue is always presents regardless if the screen is resized or not.
For the second one I will try to generate it with a new skin and see if that works.
Thanks for your advice, much appreciated!
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