Highlighted

RoboHelp 2019: Anyone run into this? RH 2019 WebHelp generates false Unused & Unreferenced Topic reports?

Explorer ,
Apr 03, 2019

Copy link to clipboard

Copied

Hello. We have two users: User 1 has a full license, User 2 has a trial version. We will be transferring the User 1 license to User 2 in a matter of days (5).

When User 1 generates WebHelp, all is well. No unused topics, no unreferenced topics.  When User 2 however takes a copy of the project, and generates WebHelp, the generated reports show all 443 HTM files as Unused and/or Unreferenced.   Note that a second project, much smaller, was copied to User 2 and does not have the same issues.

Wondering if anyone has run into this. We do not think it has anything to do with the trial version, but...

Topics

New UI

Views

710

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

RoboHelp 2019: Anyone run into this? RH 2019 WebHelp generates false Unused & Unreferenced Topic reports?

Explorer ,
Apr 03, 2019

Copy link to clipboard

Copied

Hello. We have two users: User 1 has a full license, User 2 has a trial version. We will be transferring the User 1 license to User 2 in a matter of days (5).

When User 1 generates WebHelp, all is well. No unused topics, no unreferenced topics.  When User 2 however takes a copy of the project, and generates WebHelp, the generated reports show all 443 HTM files as Unused and/or Unreferenced.   Note that a second project, much smaller, was copied to User 2 and does not have the same issues.

Wondering if anyone has run into this. We do not think it has anything to do with the trial version, but...

Topics

New UI

Views

711

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 03, 2019

Copy link to clipboard

Copied

I don't believe the trial is limited in anyway, except the time limit.

I'd check that both users have the same patch version installed as a first step. The latest is Update 5 (although I've seen somewhere on the forums that a new patch is due soon.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2019

Copy link to clipboard

Copied

Locate the project in File Explorer. Go to the Publish folder and see if there is a folder CSH. If there is, delete it.

Update 6 has just been released so apply that too.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 04, 2019

Copy link to clipboard

Copied

Thanks, Peter. I am User 2 (with the trial version). I don't have a CSH folder under Publish. I just installed Update 6. No change in the reports. All project files (all in use and all are referenced) are still listed in both. 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2019

Copy link to clipboard

Copied

Exactly what reports are you referring to?

Are you talking about the new UI version of 2019 and not 2019 Classic?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 04, 2019

Copy link to clipboard

Copied

Yes, RoboHelp 2019 (2019.0.6), not Classic.

The reports that show all files in the project (truncated at 50) are Unreferenced Topics and Unused Files. Both are inaccurate. User 1 (who started this thread) runs the reports using the same project data and it is accurate (no topics/files in reports).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2019

Copy link to clipboard

Copied

In both reports there is an additional column that does not display by default, Full Path.

Tick that and then click the Refresh icon above the report. On User 2's machine, is that path correct for that user?

You said that when User 2 generates you get these reports but not whether the help is actually generated. Is it?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 04, 2019

Copy link to clipboard

Copied

The Full Path is correct for User2 (me). The help generates just fine. Everything is good, except these reports. I would dismiss it, but when User1 is no longer available for this project, I will need to rely on these reports.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2019

Copy link to clipboard

Copied

Can you share the project with me? If you can, see the Contact page on my site.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2019

Copy link to clipboard

Copied

Both reports are empty when I open what you sent me.

Above the reports is a download option. Please download the reports and send them to me. Attach them to an email.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...