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RoboHelp 2019 Classic Does Not Include Parentheses Text in Responsive HTML5 Output

Community Beginner ,
Oct 24, 2019

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When I output my RH 2019 classic project into responsive HTML5 help, any parentheses I use are not generated in the output. 

 

For emample, in my project I write "Close Time (sec)." The HTML5 output renders the text as "Close Time sec" without the much needed parentheses. This issue occurs throughout the project. 

 

Does anyone know what could be causing this issue? It's small and somewhat bizarre, but as a technical writer, I obviously need to use parentheses. 

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

See RoboHelp 2019 on my site. It's a known issue and there is a link to Adobe's fix.


www.grainge.org

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Classic, Documentation, HTML5 layout

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RoboHelp 2019 Classic Does Not Include Parentheses Text in Responsive HTML5 Output

Community Beginner ,
Oct 24, 2019

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When I output my RH 2019 classic project into responsive HTML5 help, any parentheses I use are not generated in the output. 

 

For emample, in my project I write "Close Time (sec)." The HTML5 output renders the text as "Close Time sec" without the much needed parentheses. This issue occurs throughout the project. 

 

Does anyone know what could be causing this issue? It's small and somewhat bizarre, but as a technical writer, I obviously need to use parentheses. 

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

See RoboHelp 2019 on my site. It's a known issue and there is a link to Adobe's fix.


www.grainge.org

Topics

Classic, Documentation, HTML5 layout

Views

231

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Adobe Community Professional ,
Oct 24, 2019

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Are you all patched up? Using some strange font?

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Community Beginner ,
Oct 24, 2019

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RH is up-to-date and I am using Helvetica, so nothing strange. 

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Adobe Community Professional ,
Oct 24, 2019

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Does it happen in the sample project? Does it happen if you create some other outputs?

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Adobe Community Professional ,
Oct 24, 2019

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See RoboHelp 2019 on my site. It's a known issue and there is a link to Adobe's fix.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Nov 03, 2019

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Hi Peter,

I've got the same problem on the new RH interface, in 2019.0.9 (or 14.0.9 as the Adobe updater calls it). Your site says that update 9 fixes this issue for the classic interface, but for the new interface that is apparently not the case?

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Community Beginner ,
Oct 24, 2019

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I am not sure about the sample project, but the issue does occur in my other projects as well. 

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