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RoboHelp 2019 Classic randomly inserts images/text into chapters

New Here ,
Mar 03, 2020

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I recently built OnLine Help using RoboHelp 2019 Classic for ResponsiveHTML5 output. It all seemed to work fine EXCEPT in two cases, RoboHelp inserted content from one chapter into two other chapters where it did not belong. The FrameMaker files were perfectly clean, as was the PDF that I'd generated through FrameMaker. I was able to work-around the problem by manually editing the files in RoboHelp, but the next time I update the Help from FrameMaker, it's going to do it again. Has anyone seen anything like this and is there a real fix? Thank you. 

Just updated RH 2019 Classic and updated all. It looks good now. Thanks!

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RoboHelp 2019 Classic randomly inserts images/text into chapters

New Here ,
Mar 03, 2020

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I recently built OnLine Help using RoboHelp 2019 Classic for ResponsiveHTML5 output. It all seemed to work fine EXCEPT in two cases, RoboHelp inserted content from one chapter into two other chapters where it did not belong. The FrameMaker files were perfectly clean, as was the PDF that I'd generated through FrameMaker. I was able to work-around the problem by manually editing the files in RoboHelp, but the next time I update the Help from FrameMaker, it's going to do it again. Has anyone seen anything like this and is there a real fix? Thank you. 

Just updated RH 2019 Classic and updated all. It looks good now. Thanks!

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Classic

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120

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Adobe Community Professional ,
Mar 03, 2020

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Anything unusual/different about the chunks that failed vs. ones that worked? Did this work in a previous version of FM/RH?

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Adobe Community Professional ,
Mar 03, 2020

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Also, are you all patched up? Check Help > Updates to check.

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New Here ,
Mar 03, 2020

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Just updated RH 2019 Classic and updated all. It looks good now. Thanks!

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