RoboHelp 2019 Classic Word Document Generation Issues

New Here ,
Apr 13, 2020

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There are three issues that can occur in our project when genereating word docs with RoboHelp:

  • RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
  • The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
  • RoboHelp will hard crash during the processing of images

 

Known current solutions for the above mentioned issues:

  • Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
  • If force closing does not work, restart computer and try again

 

Has anyone had similiar issues?

TOPICS
Classic, Output presets

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RoboHelp 2019 Classic Word Document Generation Issues

New Here ,
Apr 13, 2020

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There are three issues that can occur in our project when genereating word docs with RoboHelp:

  • RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
  • The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
  • RoboHelp will hard crash during the processing of images

 

Known current solutions for the above mentioned issues:

  • Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
  • If force closing does not work, restart computer and try again

 

Has anyone had similiar issues?

TOPICS
Classic, Output presets

Views

118

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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Are you all patched up? Check Help > Updates to check.

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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I think the first thing to establish is whether you have a general issue or one that is project specific.

 

Try to generate an output from the supplied Employee Care 3 sample project and post back how that goes.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Apr 14, 2020 0