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RoboHelp 2019 Classic Word Document Generation Issues

New Here ,
Apr 13, 2020

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There are three issues that can occur in our project when genereating word docs with RoboHelp:

  • RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
  • The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
  • RoboHelp will hard crash during the processing of images

 

Known current solutions for the above mentioned issues:

  • Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
  • If force closing does not work, restart computer and try again

 

Has anyone had similiar issues?

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Classic, Output presets

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RoboHelp 2019 Classic Word Document Generation Issues

New Here ,
Apr 13, 2020

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There are three issues that can occur in our project when genereating word docs with RoboHelp:

  • RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
  • The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
  • RoboHelp will hard crash during the processing of images

 

Known current solutions for the above mentioned issues:

  • Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
  • If force closing does not work, restart computer and try again

 

Has anyone had similiar issues?

Topics

Classic, Output presets

Views

113

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 13, 2020

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Are you all patched up? Check Help > Updates to check.

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Adobe Community Professional ,
Apr 14, 2020

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I think the first thing to establish is whether you have a general issue or one that is project specific.

 

Try to generate an output from the supplied Employee Care 3 sample project and post back how that goes.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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