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Robohelp 2019->2020 upgrade breaks redirect

New Here ,
Dec 01, 2020 Dec 01, 2020

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I have two projects built in Robohelp 2019 (not Classic) that I've converted to 2020 to fix the iOS output issue. The helps work as expected, with one important exception - previously, the redirect would parse the starting page as belonging to the correct subfolder, and now when I enter the help URL (i.e. www.site.com/help/this-product/) it looks in the top folder (www.site.com/help/Welcome.htm) instead of the subfolder it resides in (www.site.com/help/this-product/Welcome.htm).

 

Is this a simple fix or do I need to make a change to a script somewhere?

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Community Expert ,
Dec 01, 2020 Dec 01, 2020

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Assuming your start page (not the default topic) is index.htm, try changing that first link to www.site.com/help/this-product/index.htm.

 

I am assuming welcome.htm is your default topic and not the start page.

 

What redirect are you referring to?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Thanks for the reply. Yes, welcome.htm (except in the product folder, not the parent) is the intended default page. I could hypothetically get the developers in question to change to the direct link, but I'm trying to fix it on this end if I can.

I mentioned redirect because I assumed the issue stems from the redirect.js script referenced in the index.htm page. I'm wondering if there's some kind of tinkering I can do to point to the intended subfolder.

 

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Community Expert ,
Dec 01, 2020 Dec 01, 2020

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If you just call index.htm it will then open showing welcome.htm as the topic. Where's the problem?

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Community Expert ,
Dec 01, 2020 Dec 01, 2020

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If you enter a web address without an index.htm listed, the web server is normally configured to open the index.htm in that folder automatically. If it's not doing that, I think the web server is set up to redirect that url to a different physical location.

 

Can you talk to your web server administrator to find out?

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