• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Robohelp 2019 MS Word and PDF output generation failes

New Here ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

Generating of MS Word or PDF output files with the following log entries:

autodid not return a double?

And the Word or PDF file hasn't been created. Please help as I have to provide the Word format too for my clients, beside the now working HTML5 output.

TOPICS
New UI , Output presets , Version control

Views

302

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

What happens when you create a NEW project with a single topic? Or use the sample projects that come with RH.

Can you create ANY pdfs?

I wonder is the problem with your project, eg the CSS? Have you ever been able to create the Word/PDF? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

I'm able to generate PDF or even MS Word output from the sample project, but not from my own.

It fails shortly after it says "Indexing references".

What can I do to fix it or at least learn what is the problem behind?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

Copy link to clipboard

Copied

LATEST

Hello

The error posted above suggests the presence of the an invalid font-size/ length value in the project css files. Please try substituting the values with specific numeric values and check.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp