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RoboHelp 2019 Not allowing upgraded project topics to be updated.

Participant ,
Sep 16, 2020

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I just "Upgraded Project RoboHelp Classic project" 

I went to the first topic I needed to update and the some of the bulleted items have an extra bullet.

 

Extra bullet.jpg

I removed the extra bullet but it removed them all. Now when I try to reinsert the bullets and tab to place the words where I want them, the tab key does not work. I tried using Properties/Alignment/Increase Indent but that does nothing. I went to the bottom of the topic to see if the tab key or Increase/Decrease Incdent works, but nothing happens. 

 

No Indent.jpg

I am afraid to do anything else for fear of really messing up the guide I am working on. I've never experience issues when upgrading a project to a new version in the past. 

I really hope I don't have to recreate this project from scratch as it very large. 

Thank you.

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RoboHelp 2019 Not allowing upgraded project topics to be updated.

Participant ,
Sep 16, 2020

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I just "Upgraded Project RoboHelp Classic project" 

I went to the first topic I needed to update and the some of the bulleted items have an extra bullet.

 

Extra bullet.jpg

I removed the extra bullet but it removed them all. Now when I try to reinsert the bullets and tab to place the words where I want them, the tab key does not work. I tried using Properties/Alignment/Increase Indent but that does nothing. I went to the bottom of the topic to see if the tab key or Increase/Decrease Incdent works, but nothing happens. 

 

No Indent.jpg

I am afraid to do anything else for fear of really messing up the guide I am working on. I've never experience issues when upgrading a project to a new version in the past. 

I really hope I don't have to recreate this project from scratch as it very large. 

Thank you.

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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This is 2019 New UI, not 2019 Classic, correct?

 

First of all it is a CSS3 / HMTL5 issue so you will not be having to recreate the project.

 

Create a zipped copy of your project now so that anything that goes wrong is not catastrophic.

 

Open a topic that has a list and look in two places.

  1. In Properties > Styles select All and then click in a list. See what style is highlighted on the right. That should be what needs fixing.
  2. Also select a whole list item and then switch to source view. Copy what you find there and paste it into a reply here.

 

That should let us get some idea of what is going on. 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Sep 16, 2020

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Hi Peter.

Yes, this is version 2019 New UI. 

This is my finding. 

I am seeing the bulleting issue throughout my project, not just one one topic.

Some of the lists are set as None, while others are set as p (paragraph). 

 

Here is the first one that is set to None along with source code:

 

Paragraph None.jpgParagraph None Source Code.jpg

 

Here is a sample of a list that is set to paragraph:

 

Paragraph Paragraph.jpgParagraph Paragraph Source Code.jpg

I also zipped a copy of the project. 

 

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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I think I see the problem and will give some suggestions in the morning. Late here.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 16, 2020 0
Participant ,
Sep 16, 2020

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Thank you so much. 

Not sure where you are but I'm in Ohio. 

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Adobe Community Professional ,
Sep 16, 2020

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UK. 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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