RoboHelp 2019 (Reimagined) not publishing correct files to SharePoint Online

Explorer ,
Jul 08, 2020 Jul 08, 2020

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I am using Windows 10 and RoboHelp 2019 (Reimagined).

RoboHelp is not publishing correct files to SharePoint Online. It publishes them correctly to the local drive but a previous help system displays when publishedto a SharePoint Online folder. I have Republish All checked, the upload location is correct, and the address is correct, I have created a new folder on SharePoint and published to that but the problem still persists. I am using Responsive HTML5. 

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Explorer , Aug 25, 2020 Aug 25, 2020
Clearing cache worked. Can't change browsers as the application only works with Chrome. I should not have to do that every time I publish, but it is a relatively painless workaround. Thanks for the suggestion.

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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If you generate locally & manually copy the output to the new Sharepoint location, does it display properly?

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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It is possible, but the local output is .htm files and the SharePoint files are .aspx. Also the TOC is not visible.

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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You're never going to have RH create aspx files as output (afaik). What were you using before?

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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Isn't aspx what RoboHelp generates to Sharepoint?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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Maybe Peter - never heard of RH creating .aspx files before...but I've only heard horror stories about using SP 🤣

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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Yes, aspx is what RoboHelp Reimagined generates to SharePoint online. I used RoboHelp Classic to create these files and published them to a SharePoint subsite. Had no problems with that. SharePoint online is an issue but I have to use it since the old site is being decommissioned.

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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Well, I got the project to publish except that it has the TOC from another project. Any thoughts?

 

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Adobe Community Professional ,
Jul 09, 2020 Jul 09, 2020

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The publish process does not remove old content. That should not affect the TOC as the new file will replace the old. I can't see how that wouldn't work other than there being a cache issue.

 

Have you tried clearing the cache or using a different browser?

 

If that doesn't help, I think I would manually trash what is on SharePoint and publish afresh.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 09, 2020 Jul 09, 2020

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Well, cool, I stand corrected - learn something new everyday.😁

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Explorer ,
Aug 24, 2020 Aug 24, 2020

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When publishing to SharePoint online, the TOC does not update if changes are made to it. When published locally, the corrections are there. The topics update correctly in SharePoint and locally. I had a meeting with Adobe Tech support and Microsoft SharePoint support about this and am waiting to hear back from 

Adobe regarding a fix. And Adobe Tech Support calls it RoboHelp Reimagined. Go figure.

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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I have spoken to the Director of Products. I repeat RoboHelp Reimagined is the sample project, not the product. See if you can find Reimagined on this page or anywhere else on Adobe's site other than in reference to the sample project. Support are wrong.

 

Hope they do better with your problem.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Aug 25, 2020 Aug 25, 2020

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Clearing cache worked. Can't change browsers as the application only works with Chrome. I should not have to do that every time I publish, but it is a relatively painless workaround. Thanks for the suggestion.

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Resources
RoboHelp Documentation