RoboHelp 2019 - WebHelp doesn't generate my imported files

New Here ,
Mar 28, 2019

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I'm transitioning from RoboHelp 2015 to RoboHelp 2019.  At my company our products provide us with the information for the HTML files in a Word document and I'm able to "successfully" import these files into my RoboHelp project.  I've also figured out how to get all the styles to import over so that the htm files in the Contents file look the way they are supposed to look.  I've also added a Master Page for the footer for all these files and I select it when I set up the WebHelp settings.  When I generate the WebHelp files is where I see the disconnect.  It "successfully" generates, but it doesn't generate my imported files.  I just get the FirstTopic.htm file in output.  Where have I not connected the dots?

I think this may work.

Double-click the TOC so it opens where you normally edit topics.

Then right-click the blank space and see if the context menu sports an "Auto-create TOC" option to choose.

Cheers... Rick

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New UI, WebHelp

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RoboHelp 2019 - WebHelp doesn't generate my imported files

New Here ,
Mar 28, 2019

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I'm transitioning from RoboHelp 2015 to RoboHelp 2019.  At my company our products provide us with the information for the HTML files in a Word document and I'm able to "successfully" import these files into my RoboHelp project.  I've also figured out how to get all the styles to import over so that the htm files in the Contents file look the way they are supposed to look.  I've also added a Master Page for the footer for all these files and I select it when I set up the WebHelp settings.  When I generate the WebHelp files is where I see the disconnect.  It "successfully" generates, but it doesn't generate my imported files.  I just get the FirstTopic.htm file in output.  Where have I not connected the dots?

I think this may work.

Double-click the TOC so it opens where you normally edit topics.

Then right-click the blank space and see if the context menu sports an "Auto-create TOC" option to choose.

Cheers... Rick

TOPICS
New UI, WebHelp

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1.6K

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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Just want to get this straight - you had an existing project in RH2015, then you upgraded it to the new look RH2019, then added more content by importing Word docs & now the output doesn't show, what? Nothing except some placeholder First Topic? Your RH2015 topics, but not anything newer?

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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Not using any of the old RoboHelp 2015 projects and not trying to upgrade anything. This is a brand new project with the import of a Word document in RoboHelp 2019.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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Ah ok - so you see the topics in the project, but zip when WebHelp is created? Have you got a TOC in use in the project & is it included in the WebHelp preset?

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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Yes, I see topics, but not getting them generated in the WebHelp.  In this case we don't need a TOC, index, glossary or search, so I have them set to default in the WebHelp > Content.  I don't have a default topic, so maybe this is the issue.  Here is what I currently have set up.RH2019whContent.PNG

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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I'm also not sure what my Start Page should be in WebHelp > General. In Layout I'm selecting a master page that I've imported for the footer and selecting a skin. In the Search section I'm unselecting everything since it's not needed.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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I'm pretty sure you need to have a TOC defined (and if it's the only one, it's considered the "default" one in the preset) for anything to appear in your browser.

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Mar 28, 2019 1
Adobe Community Professional ,
Mar 28, 2019

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Jeff is correct. In 2019 what you see in your output is what you have defined in your TOC. Nothing there, nothing in the output.

See the TOC topic in the RoboHelp Reimagined sample project.

The start page should be index.htm and not any topic or master page in the project. RoboHelp creates it. That is unchanged from previous versions.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Mar 28, 2019 1
New Here ,
Mar 28, 2019

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How do I get all my topics added to the TOC without having to add them individually?  In some cases I may have 50-2000 topics.  I tried to add all the topics in as a book, but it only added and generated the first topic. 

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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IIRC there should be a "skim through your project & pick out the topics" option available - however with this redesign, who knows where it's hiding now

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Mar 28, 2019 0
LEGEND ,
Mar 28, 2019

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I think this may work.

Double-click the TOC so it opens where you normally edit topics.

Then right-click the blank space and see if the context menu sports an "Auto-create TOC" option to choose.

Cheers... Rick

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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There may be topics that need to be in the TOC to get them into the output but that you do not want the user to see in the TOC. For such topics, click on them and in Properties you will see a Hide in Output option.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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Just to add, you can multi-select books and topics in the TOC and then apply the Hide option.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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This worked, I needed to choose Auto-Create TOC and check Delete TOC before creating new.

Thanks!

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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Need a TOC, thanks!

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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This was helpful for getting me set up properly for the Start Page field. Thanks!

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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Complete aside - why are you creating WebHelp when Adobe's pouring all sorts of effort into Responsive HTML5 these days? Just curious...

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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Fair question. Our developers are used to getting the WebHelp files generated from previous RoboHelp versions, but I plan to also give them the option of the Responsive HTML5 files and find out which they want to use in the application going forward.

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Mar 28, 2019 0
New Here ,
Mar 28, 2019

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Looks like the import of the Word document is importing correctly to several htm files.

RH2019import.PNG

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Mar 28, 2019 0