RoboHelp 2020 does not link/import FrameMaker 2020 files

New Here ,
Nov 24, 2020 Nov 24, 2020

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Using Windows 10 and the latest updates to RoboHelp 2020 and FrameMaker 2020. Linking and importing FrameMaker documents within RoboHelp used to worked with the 2017 versions of the software. It does not work using the 2020 versions. I create a new project in RoboHelp 2020, create a new folder, link or import FrameMaker 2020 documents or book, then try to Create/Update the files, but no topics are created. Are there steps needed to get this to work? This is basic functionality that should work out-of-the-box. Need to deliver work, so I do not have months to wait for a fix. Thanks.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Did you see Surbhi's answer over on the other thread?

"In contents panel, you can right-click and select Link> Link File. Now select the .fm, .book which you want to link to RH project. Once the file is linked, you can right-click on it and select Create/Update Topics. This will generate html topics in RH. Same is the case with import workflow.

Whenever a linked file will be changed in FM, it will trun out of sync. You can sync it both ways: from source to RH project or vice versa. I am using RH 2020 Update 2 and FM 2020 (build number:16.0.1.817). Please check your RH and FM versions.

Kindly let me know how you are using it. If needed we can connect over a screenshare call to resolve this asap. Kindly email me at sumahesh@adobe.com

 

Thanks and Regards,
Surbhi Maheshwari"

 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Yes, thanks you, that person was responding to someone else. It does not work. That is why I posted now.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Ok, them give him a buzz or contact the support team - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Thank you. I have contacted Adobe using the information provided.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Update the thread when you get an answer to help others of us out.😁

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New Here ,
Nov 30, 2020 Nov 30, 2020

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A workaround is to create a new file in FrameMaker, type one word, save the file, create a RoboHelp project, create a folder, link new FrameMaker file, link the FrameMaker files that you actually wanted, delete the new file from the RoboHelp project. This at least got the files into RoboHelp.

Adobe did not assist.

Thanks for the responses.

Now on to the other issues presented....

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi,

In contents panel, you can right-click and select Link> Link File. Now select the .fm, .book which you want to link to RH project. Once the file is linked, you can right-click on it and select Create/Update Topics. This will generate html topics in RH. Same is the case with import workflow.

Whenever a linked file will be changed in FM, it will turn out of sync. You can sync it both ways: from source to RH project or vice versa. I am using RH 2020 Update 2 and FM 2020 (build number:16.0.1.817). Please check your RH and FM versions.

Kindly let me know how you are using it. If needed we can connect over a screenshare call to resolve this asap. Kindly email me at sumahesh@adobe.com

 

Thanks and Regards,
Surbhi Maheshwari

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Does not work. No topics are created. Using RH 2020 2020.3.32 and FM 2020 16.0.1.817. Workaround does not work for large files/books either. I have tried multiple times to provide testing files to Adobe without success.

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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Surbhi is likely in a different part of Adobe to those you have contacted. Email her as she has suggested. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Thank you Peter. I have contacted Surbhi as suggested by you.

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Community Beginner ,
May 04, 2021 May 04, 2021

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I am struggling with this issue as well. I am curious as to why they would ship this software with such an obvious bug that affects a large portion of the user base. Essentially, if you use FM + RH to maintain large books,  you are out of luck. I encountered this issue with the RH 2019 version as well, so I continued to use the Classic version that shiped alongside the new RH that year as a work around. 

 

I appriciate your comments on a work around.  Did you find a workaround that will aslo work with large books?  

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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@clayton1994 I suggest you contact Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
May 05, 2021 May 05, 2021

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clayton1994, I am still waiting for a fix from Adobe. Thanks for the additional information regarding the use of classic RH 2019, as it may help other people.

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New Here ,
May 12, 2021 May 12, 2021

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clayton1994, Adobe did not respond to my request for an update. You may want to contact technical support as suggested by Peter.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi @Theresia5E7B, what do you mean by "Adobe did not respond to my request for an update"? 

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New Here ,
May 12, 2021 May 12, 2021

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I asked for updated information about the fix and did not receive a response from Adobe.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Strange. Can you please forward the email that you have sent to the RoboHelp support team (tcssup@adobe.com)? I would love to check why you did not get a reply yet.

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New Here ,
May 17, 2021 May 17, 2021

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Adobe says that they are still working on the fix.

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Can you please try RoboHelp 2020 release update 5 along with FrameMaker 2020 release update 2? We have resolved a lot of related issues in these updates.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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When I was ready to give up, I was able to get one document to work. Another document did not work. I will try again next week and report back.

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RoboHelp Documentation