Robohelp 9 install falilure

[Ivancheung]

DUe to some reaesons, I am still using Win7 and tried to install Robohelp 9 which is supposed to be compaitable with the operation system. But after I clkiced the install button, I recieved a bunch of error as following:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 19 error(s), 15 warning(s)

----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------

ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070BC9.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070BC9.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed

ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed

ERROR: DW050: - Adobe Linguistics 5.1: Install failed

ERROR: DW050: - Adobe Player for Embedding: Install failed

ERROR: DW050: - Adobe RoboHelp 9: Failed due to Language Pack installation failure

ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed

ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed

ERROR: DW050: - Adobe PDF Creation Add-On 10: Install failed

ERROR: DW050: - Adobe RoboHelp 9_AdobeRobohelp9.0.1en_US: Install failed

ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed

ERROR: DW050: - MSXML 4.0 SP2: Install failed

ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed

ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR: DW050: - AdobeHelp: Install failed

ERROR: DW050: - Adobe ExtendScript Toolkit CS5: Install failed

ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed

-------------------------------------------------------------------------------------

Can somebody help me with that?

[Amebr]

It's a very old version, so help is going to be fairly thin on the ground I think.

The first thing to try is installing as an administrator. Old version used to have problems when installed as a basic user.

If that doesn't work, you could check out the Creative Cloud error message. While RH9 isn't a creative cloud tool, the error codes seem similar, so maybe you can find a solution there.

https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

[Jeff_Coatsworth]

IIRC, a lot of those failures were due to the Windows machine not having the right .NET parts required to be in place.