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RoboHelp and Zendesk

Explorer ,
Oct 14, 2019

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Can you cite the advantages/disadvantages of authoring end user documentation in Zendesk? I currently use RoboHelp as the tool to create online Help for our many web applications. A Support manager is pushing to drop RoboHelp and use Zendesk as the authoring tool for online documenation. He wants to simplify the number of tools we use to deliver content to users. My manager isn't so sure and has tasked me with the job of researching whether this is a good idea. 

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RoboHelp and Zendesk

Explorer ,
Oct 14, 2019

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Can you cite the advantages/disadvantages of authoring end user documentation in Zendesk? I currently use RoboHelp as the tool to create online Help for our many web applications. A Support manager is pushing to drop RoboHelp and use Zendesk as the authoring tool for online documenation. He wants to simplify the number of tools we use to deliver content to users. My manager isn't so sure and has tasked me with the job of researching whether this is a good idea. 

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Oct 14, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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I have branched this into a separate thread as it is really a different question.

 

Zen's home page shows this.

 

clipboard_image_0.png

 

I have no knowledge of its capabilities as, surprisingly, I am a RoboHelp user. 🙂 Based on that though it looks like a move on the part of the Support Manager to get your documentation built into their resources rather than a move to rationalise software. I think you manager needs to have a chat with him.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Oct 15, 2019 1
Adobe Employee ,
Oct 15, 2019

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Is the requirement more around supporting a Zendesk based output format where in user can use RH for authoring and publishing to multiple formats incuding ZenDesk? We do have it on our roadmap to provide these multiple output options.

 

Thanks

Amitoj Singh

 

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