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Robohelp Classic 2019 Webhelp does not return search results in IE11

New Here ,
May 08, 2019

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I recently converted my robohelp/webhelp 2017 project to robohelp classic 2019. After I generate my webhelp file and deploy it to my organization's production build, it seems the Search tab doesn't return any search results when I access the webhelp in IE11. However the search does work in the latest versions of Chrome and Firefox. In addition, when I access the webhelp file on my local machine, the Search does seem to work in IE11 which is crazy! I have reported it as a bug, but I thought I would post here as well in case someone else has run into the same issue.

Thanks,

Kim

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Robohelp Classic 2019 Webhelp does not return search results in IE11

New Here ,
May 08, 2019

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I recently converted my robohelp/webhelp 2017 project to robohelp classic 2019. After I generate my webhelp file and deploy it to my organization's production build, it seems the Search tab doesn't return any search results when I access the webhelp in IE11. However the search does work in the latest versions of Chrome and Firefox. In addition, when I access the webhelp file on my local machine, the Search does seem to work in IE11 which is crazy! I have reported it as a bug, but I thought I would post here as well in case someone else has run into the same issue.

Thanks,

Kim

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Classic

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271

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May 08, 2019 0
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Jun 10, 2019

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Kim,

My users are reporting the same issue. Did anyone in the forum respond to you?

Mark

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Jun 10, 2019 0
Adobe Community Professional ,
Jun 10, 2019

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I just generated the Employee Care 3 sample project and have uploaded it to my site. Search is working in IE11.

Try EmployeeCare3 and see if that works for you.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jun 10, 2019 0
Adobe Community Professional ,
Jun 11, 2019

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Did the test I set up work for you or does search fail?

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jun 11, 2019 0
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Jun 11, 2019

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Peter,

Thank you for your time. I tried EmployeeCare3 and the search works.

I found this topic in the forum: https://forums.adobe.com/message/9702368#9702368 and it solved the issue. With IE's "Display intranet sites in Compatibility View" turned OFF, the search works as it should.

Mark 

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Jun 11, 2019 0
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Jun 11, 2019

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Claudette1969:

I found this topic in the forum: https://forums.adobe.com/message/9702368#9702368 and it solved the issue. With IE's "Display intranet sites in Compatibility View" turned OFF, the search works as it should.

Mark 

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Jun 11, 2019 0