RoboHelp Contents & Index menu item

[helpwriter_autoship]

Using RoboHelp 11, I click on Help\Contents & Index in the RoboHelp IDE and I am sent the "Adobe Communities" site. I sign in and search for RoboHelp and get no results. I scroll down and find the Forums link so here I am. Is there no actual online help for RoboHelp? Kind of mind boggling since this software is for creating online help!

[Peter Grainge]

Except there is online help.

Using that link, I get taken to http://help.adobe.com/en_US/robohelp/robohtml/index.html which looks like this. If you use Search you may get taken to other resources if you don't tick This Reference Only.

Are you seeing something else?

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@petergrainge

[helpwriter_autoship]

Hi Peter,

I am sent here:

https://communities.adobe.com/en.html?u=http://help.adobe.com&p=RoboHelp_11.0&l=en_US&id=AH_HOME

And I then I followed the links as decribed in my first post. Thanks for the real link I will bookmark it in my browser. Should I report this as a bug somewhere on adobe's site?

[Peter Grainge]

If that was a general bug I would expect everyone to have the same problem.

Report it as a bug here.

Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

I will try to ascertain if anyone else has seen this problem.

Where did you get your copy of Rh from? (Was it a download from Adobe or a third party supplier?)

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[helpwriter_autoship]

It was downloaded from our Adobe Account page, we have/had various products from Adobe including Creative Suite, Tech Comm Suite, single user Robohelp and Framemaker. This particular RoboHelp is licensed as single user.

[Peter Grainge]

I understand that no one else has reported this problem. I am wondering if it is a DNS (domain name server) problem. Have a word with your IT people and ask them to take a look.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[helpwriter_autoship]

Hi Peter,

I wonder if you could do a test for me? As I understand it, this link:

https://communities.adobe.com/en.html?u=http://help.adobe.com&p=RoboHe lp_11.0&l=en_US&id=AH_HOME

should redirect to:

http://help.adobe.com/en_US/robohelp/robohtml/index.html

so, for all intents and purposes, they are the same link. When click on the first one are you redirected to the second?

Thanks,

John

[Jeff_Coatsworth]

Doesn’t for me – looks like this Communities space is still in beta. I wonder if it got hooked up by mistake in your build of RH11.

[Peter Grainge]

@helpwriter_autoship Did this resolve itself?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[helpwriter_autoship · Accepted solution]

Thanks for your help Peter. It was recognized as a bug by Adobe and fixed in the Robohelp 11.0.1.235 which I downloaded and installed.