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Robohelp Error Message when opening RoboHelp 2019

New Here ,
Sep 26, 2019

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I have not upgraded to RH2019  rev.9, after reading all the problems folks are encountering. I didn't want to be not be able to open my previous projects, but now I am getting this error message everytime I open an existing RH 2109 project, or creating a new one. I tried restarted my computer a few times, but still get the error. I am still running ver7, which was workoing fine until now. Please advise.

 

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help > Restart RoboHelp

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Robohelp Error Message when opening RoboHelp 2019

New Here ,
Sep 26, 2019

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I have not upgraded to RH2019  rev.9, after reading all the problems folks are encountering. I didn't want to be not be able to open my previous projects, but now I am getting this error message everytime I open an existing RH 2109 project, or creating a new one. I tried restarted my computer a few times, but still get the error. I am still running ver7, which was workoing fine until now. Please advise.

 

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help > Restart RoboHelp

Topics

New UI

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363

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Sep 26, 2019 0
Adobe Community Professional ,
Sep 26, 2019

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Classic or new UI? What's changed?

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Sep 26, 2019 0
New Here ,
Sep 26, 2019

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New UI - thanks

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Sep 26, 2019 0
Adobe Community Professional ,
Sep 26, 2019

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And what's changed? Does doing the restart fix it?

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Sep 26, 2019 0
New Here ,
Sep 27, 2019

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The restart does not fix it. I have also restarted the computer. Same problem.

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Sep 27, 2019 0
Adobe Community Professional ,
Sep 27, 2019

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I suggest applying the latest patch & if it still misbehaves, contact the RH folks at tcssup@adobe.com to have a close look at what's going on. Something in your environment must have changed for it to "all of a sudden" now have a issue.

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Sep 27, 2019 0
New Here ,
Sep 27, 2019

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Thanks for the advise - I will have to try that

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Sep 27, 2019 0
Participant ,
Sep 27, 2019

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This error can actually mean anything. I sent my file to support the first time, and it turned out I had an ampersand in the name of a conditional tag and that's not allowed, but it doesn't validate that when you add it. I also had it recently when it decided it didn't like the svg I had replaced in a skin. It usually means something you did between the last save and the current save wasn't allowed. If you're using source control, check your revision logs and see what changed and see if you can figure it out, or open a ticket with support and they'll help you out.

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Sep 27, 2019 0
New Here ,
Sep 27, 2019

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Thanks for the tip. Creating a new project causes the error message, too - that's whats so strange. I am going to upgrade to rev 9 & see if that helps.

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Sep 27, 2019 0
Participant ,
Sep 27, 2019

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Wait a few days... there was a problem with r9... it removes all your commas and some other fun things. But it should not do that on a brand new project!

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Sep 27, 2019 0
Adobe Community Professional ,
Sep 28, 2019

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Update 9 only removes parentheses, not commas, and only in the Classic version, not the new version that is being discussed here. For anyone using the Classic version, there is a fix available.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 28, 2019 0