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RoboHelp freezes while trying to import a .doc file

New Here ,
Nov 18, 2015

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While being a noob, I am having a problem.  I just installed RoboHelp 2015 on a 64 bit win10 machine.  When selecting the option to import a document into a topic, RoboHelp freezes and does not allow any functionality.  I have to kill it in the task manager.  Any thoughts or ideas as to what is causing this or how to allow the import of the .doc's?

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RoboHelp freezes while trying to import a .doc file

New Here ,
Nov 18, 2015

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While being a noob, I am having a problem.  I just installed RoboHelp 2015 on a 64 bit win10 machine.  When selecting the option to import a document into a topic, RoboHelp freezes and does not allow any functionality.  I have to kill it in the task manager.  Any thoughts or ideas as to what is causing this or how to allow the import of the .doc's?

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LEGEND ,
Nov 18, 2015

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Hi there

Sounds to me like you may be encountering a hidden dialog.

Try it again but at that point where it seems to lock up, press and hold your Windows Logo key and press the left arrow key a couple of times.

osk.png

See if that causes the dialog to appear.

Cheers... Rick

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New Here ,
Nov 18, 2015

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That's what I thought as well, but no luck there.  Thanks for your suggestion though!

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Adobe Community Professional ,
Nov 20, 2015

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Have you tried importing a different document? Create a new document with one heading and a few lines of text and try that.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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fm1476 LATEST
New Here ,
Nov 20, 2015

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Thanks Peter.  I did try and it was occurring for all types of imports.  However, I did get it to work.  Rookie mistake...there was an undelivered update that needed to be installed.  After that, all was good.  I appreciate you taking the time to answer me though!

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