Robohelp output for Salesforce and Force.com applications

[Rick Trutna]

Would anyone have any recommendations for best project output to use to create online help for third-party application running on Salesforce and force.com platform. Also any other advice or tips for creating online help for salesforce applications would be appreciated. Thanks.

[Willam_van_Weelden]

What does 'running on Salesforce and force.com platform' mean? Is it a plugin installed within Salesforce? Or are you using Salesforce but the users don't see this?

Kind regards,

Willam

[Rick Trutna]

Salesforce provides the force.com platform to let third-party developers develop their own cloud applications that run on Salesforce/force.com infrastructure/servers and share common services like login/authentication/database services, user interfaces, etc.. Salesforce provides help for its own applications, but obviously not for other independent apps. So, I need to generate help content that I can upload along with one of these outside application to Salesforce servers, so help links in the application's user interface can call up online help. I have not seen many resources from Salesforce on criteria/requirements for online help files they expect, other than it can display HTML pages and context help through bookmarks to specific locations within help files. I thought some people in the forum might have some advice about specific ways to use Robohelp to generate compatible help files for these types of Salesforce apps. Thanks.

[jj_sailing]

I also will need to figure out how to direct RoboHelp content to a Salesforce Knowledge Base. Hope to gain insight once I get access to SalesForce!

[Willam_van_Weelden]

In this case, it would require a web server where you place the files, whether that's located at salesforce or not, and place the output there. As I'm not familiar with Salesforce, I can't tell you how to do it in the force platform.

As for the second part, you can add regular hyperlinks in RoboHelp to the Saleforce Knowledge Base. You can even add links to those files in the menu! If you want something more complicated, (context sensitive help like) you will have to use an API provided by salesforce. I would try a salesforce developer forum or contacting salesforce support directly,

Kind regards,

Willam