RoboHelp Reimagined keeps giving Application error message when opening

Explorer ,
Jul 09, 2020

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RoboHelp Reimagined keeps giving Application error message when opening. If I restart Robohelp as recommended, it keeps giving the message.

 

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New UI

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Adobe Community Professional ,
Jul 09, 2020

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RoboHelp Reimagined is the name of a sample project. You are using RoboHelp New UI.

 

Try opening a different project. What happens then?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Jul 10, 2020

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Adobe support refers to their new applications as RoboHelp Classic 2019 and RoboHelp 2019 Reimagined. RoboHelp 2019 has the new UI.

Every time I delete a topic or rearrange the TOC I get this error message "Application Error". This happens with all projects. The Layout, Search, and Publish do not display when a Preset is selected. 

I have already contacted Adobe Support for this issue. I put this information in the forum to help anyone who is having the same problems. 

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Adobe Community Professional ,
Jul 10, 2020

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Support should not be referring to the New UI as RoboHelp Reimagined. I will take that up with my contacts. As I said, it is the name of one of the sample projects.

 

I'm not clear on how reporting the issue without a solution helps anyone else. Is it that you will be posting that when you have a solution?

 

I've seen people have this problem with a specific project but not all projects. Are you including the sample project RoboHelp Reimagined in the projects that have this problem? If that gives you the same problem it has to be an installation or environment issue so try that and post back.

 

Was RoboHelp installed with admin rights? That's essential.

 

What operating system do you have?

 

Let us know about RoboHelp Reimagined and the questions above so that we can get this sorted.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 10, 2020

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You have marked your post as a Correct Answer. How is it an answer when it doesn't tell anyone how to fix the problem?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 10, 2020

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Well, let's just fix that - unmarked as Correct!

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Explorer ,
Aug 03, 2020

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This issue was solved by Adobe Tech Support. The user is not able to solve it so I would suggest that anyone with a similar problem just go directly to Adobe.

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Adobe Community Professional ,
Aug 03, 2020

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Do you know in broad terms what they did? A reinstall, change a registry entry or suchlike?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Aug 03, 2020

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They were not specific, but I think it was a registry issue.

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mary jop39257697 AUTHOR LATEST
Explorer ,
Aug 25, 2020

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They also installed a new version, RoboHelp 2020.0. 

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