• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

RoboHelp works better with Chrome

New Here ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

I have a knowledge base created in RoboHelp.  It works better with Chrome instead of Internet Explorer.  Does anyone know if this would change if we had IE 11?

Views

262

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

So what version of RoboHelp are you using and how does it work better?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

RoboHelp 11.  When using IT, you get error messages.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

Could you be a bit more forthcoming? What error messages?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

When using IE, on the bottom left hand side of screen, you get a yellow exclamation point and the word error is there.  We have found that Chrome works much better. I have some agents that cannot use Chrome due to desk top sharing.  I wanted to know if RH would work with IE 11


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 12, 2015 Sep 12, 2015

Copy link to clipboard

Copied

LATEST

Which version of RoboHelp are you currently using? Make sure you haven installed all patches and the custom fixes: http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

Newer versions of RoboHelp generally have better browser support. RH11 and up support MS Edge, while RoboHelp 10 and below don't work out of the box.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp