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RoboHelp2015 won't import FM 2015 book

Participant ,
May 09, 2016

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I'm trying to start a new project by importing a FM2015 book, and it's taking forever and also opening multiple copies of FM while scanning the files. Eventually, it just stops responding and I have to kill RoboHelp using the Windows task manager. It does this whether or not the book is already open in FM.

I don't remember having so much trouble trying to start a new project with previous versions. What's going on?

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RoboHelp2015 won't import FM 2015 book

Participant ,
May 09, 2016

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I'm trying to start a new project by importing a FM2015 book, and it's taking forever and also opening multiple copies of FM while scanning the files. Eventually, it just stops responding and I have to kill RoboHelp using the Windows task manager. It does this whether or not the book is already open in FM.

I don't remember having so much trouble trying to start a new project with previous versions. What's going on?

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May 09, 2016 0
Adobe Community Professional ,
May 09, 2016

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First thing – are you completely patched up on both sides? There’s been a few patches for both FM2015 & RH2015. If you’re completely up to date, are you trying to import a FM book-of-books structure? I found during the FM2015 beta that the integration between FM & RH failed terribly when presented with a big book-of-many-sub-books structure.

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May 09, 2016 0
Participant ,
May 09, 2016

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I believe that I am completely patched up but will check RoboHelp updates to be sure. The book is only 143 pages long no sub books. So if RoboHelp wants to open FM, then I let it and I open the files within the book. It doesn't seem to know what it's doing, because after a few minutes, it wants to open FM again.

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May 09, 2016 0
Participant ,
May 09, 2016

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So I  disabled "run as an administrator" for FM and RoboHelp opened FM with no problem. Seemed to be going fine file 14 of 33 converting and then RH crashed.

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May 09, 2016 0
Adobe Community Professional ,
May 10, 2016

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Might be something that it’s hit & is choking on – try making a copy of the FM content and then hacking it down to see if you can identify the point where it gets hung up – you can also enable the FM console to show you what it’s doing when importing.

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May 10, 2016 0