Robohelp2020- error : "Failed to publish some files. Please tryagain"

New Here ,
Mar 29, 2021 Mar 29, 2021

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Very frustrating - we trying to publish a robohelp17 project from on-prem to sharepoint online and while the project generates without error and shows on local version fine, when publishing errors out with this without any log or details on where is the list of missing files ? The project has 1000s of files so very hard to debug without knowing more details. 

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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This is a RH2017 project that you've upgraded to RH2020? Any issues with that? What point version of RH2020? Patch 4 has just been released - try with that version.

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New Here ,
Mar 29, 2021 Mar 29, 2021

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I'm just updating and will try - though I did figure that there is a View Log and View Publish Log option which can be used - fingers crossed on round two of attempt!

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New Here ,
Mar 30, 2021 Mar 30, 2021

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So the patch didnt help - still running into Publish errors - looks like none of .aspx are getting uploaded to the sharepoint. We whitelisted the three URLs are still running into an issue . At the location i can manually add/delete documents but robohelp publish is erroring out still

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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This is looking like a job for support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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RoboHelp Documentation