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RoboHelp9 WebHelp files and Chrome Version 44.0.2403.155

New Here ,
Aug 19, 2015

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Is there a fix to allow .htm files to display in Chrome? Files are stored locally and I've applied the local fix. Do we need to publish to an FTP site? Your assistance is appreciated!

Beth

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Given that the issue is with Chrome that can be stricter than other browsers, it might be worth putting the webhelp on a web server rather than a network server.

Whilst a blank display may be associated with CHMs, it recent years we have also been seeing it with webhelp since the browsers started updating more frequently. Thus it has not been such strange behaviour and I suspect that is behind Captiv8r's comment as, like me, he would no longer associate it just with CHMs.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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RoboHelp9 WebHelp files and Chrome Version 44.0.2403.155

New Here ,
Aug 19, 2015

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Is there a fix to allow .htm files to display in Chrome? Files are stored locally and I've applied the local fix. Do we need to publish to an FTP site? Your assistance is appreciated!

Beth

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Given that the issue is with Chrome that can be stricter than other browsers, it might be worth putting the webhelp on a web server rather than a network server.

Whilst a blank display may be associated with CHMs, it recent years we have also been seeing it with webhelp since the browsers started updating more frequently. Thus it has not been such strange behaviour and I suspect that is behind Captiv8r's comment as, like me, he would no longer associate it just with CHMs.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Participant ,
Aug 19, 2015

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I have same Chrome version, and I can open the index.htm file for a WebHelp project without issue. Can you elaborate upon the issue that you're experiencing?

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New Here ,
Aug 19, 2015

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Thanks for your quick reply. I can open the files locally when the fix is applied (adding allow-file-access-from-files to the end of the target path) but other members in the company reportedly see a blank page when help is opened from the network location.

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Participant ,
Aug 19, 2015

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I can't claim any credit for a prompt reply; I was merely passing through and saw someone that had asked a question.

I just tried copying my WebHelp project to a network location, and I have no issue using Chrome. Might I suggest that network permissions might be preventing your associates from viewing the content?

Just to be clear: If you've posted a CHM file, then default security settings would only allow the CHM content to be viewed locally (i.e., a blank page would result when viewed across a network).

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LEGEND ,
Aug 19, 2015

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Hmmm, not sure I'd have guessed they were attempting to view a CHM with the thread title reading the WebHelp files aren't working.

But your point is certainly valid!

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Participant ,
Aug 20, 2015

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Well, over the years (since approx. 2006 when Microsoft changed the default browser security settings), a blank display is generally associated with CHM files viewed across a network. For WebHelp that is viewed through a browser, it is strange behaviour to get a blank page, instead of some manner of 404 error. As such, it's worthwhile to confirm with the OP that we're not talking about a CHM file here.

Captiv8r, do you have anything worthwhile to contribute? Thanks.

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New Here ,
Aug 20, 2015

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I'm referring to htm files, not .chm. The network location is available to internal staff who are accessing the .htm help files. They have no issues using IE11 but of course, Chrome displays a blank page. Based on my reading, it appears we need a server location (FTP?), rather than a network location. Am I correct? Thanks!

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Adobe Community Professional ,
Aug 20, 2015

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Given that the issue is with Chrome that can be stricter than other browsers, it might be worth putting the webhelp on a web server rather than a network server.

Whilst a blank display may be associated with CHMs, it recent years we have also been seeing it with webhelp since the browsers started updating more frequently. Thus it has not been such strange behaviour and I suspect that is behind Captiv8r's comment as, like me, he would no longer associate it just with CHMs.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Aug 20, 2015

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Thank you for your response. We're going to go with using a web server.

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Adobe Community Professional ,
Aug 20, 2015

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Let us know if that does fix the problem.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Aug 24, 2015

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You might want to check out Willam’s site for all the patches that are around for RH9 – see http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

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BSWH LATEST
New Here ,
Aug 24, 2015

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Thanks to all for your responses! We created a webserver and now the .htm help files display in Chrome!

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