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RoboKnights: IS there a foolproof format for Help hosted in a website?

Community Beginner ,
Jan 04, 2015

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Once open a time, I generated WebHelp, uploaded it to our company site, dubbed it a noble Knowledgebase, and there it sat, accessible to all. It was the Best Beloved of people desirous of viewing Help via Google Translate.

And so, the years passed, and the poor WebHelp Knowledgebase was forgotten and fell into disuse. Even the Fairy DocMomma (that would be me) ignored it.

It was rediscovered by an intrepid explorer. And it was decreed that the Fairy DocMamma would wave her magic wand and update Knowledgebase in renewed glory....

THUNK!!! You hear that?!!! That is the sound of the Fairy DocMomma's headdesk: THUNK THUNNK!!!

So, RoboKnights--what do you recommend?

What is the best, most foolproof method and format for putting Help on the Web?

What dragons might rear up and bite the DocMomma in areas not mentioned in publick support forums...?

Using RoboHelp 10, updated + patched.

I actually generated an AIR output, and had it uploaded...just AIR, not the AIR for browser...and it seems to be OK. I did not yet try to generate it with the inter-related projects that I traditionally include with my .chm for the desktop application. I should note that this is a big project. about 500 topics in the main project, at least that many in the sub-projects, lots of graphics.

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RoboKnights: IS there a foolproof format for Help hosted in a website?

Community Beginner ,
Jan 04, 2015

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Once open a time, I generated WebHelp, uploaded it to our company site, dubbed it a noble Knowledgebase, and there it sat, accessible to all. It was the Best Beloved of people desirous of viewing Help via Google Translate.

And so, the years passed, and the poor WebHelp Knowledgebase was forgotten and fell into disuse. Even the Fairy DocMomma (that would be me) ignored it.

It was rediscovered by an intrepid explorer. And it was decreed that the Fairy DocMamma would wave her magic wand and update Knowledgebase in renewed glory....

THUNK!!! You hear that?!!! That is the sound of the Fairy DocMomma's headdesk: THUNK THUNNK!!!

So, RoboKnights--what do you recommend?

What is the best, most foolproof method and format for putting Help on the Web?

What dragons might rear up and bite the DocMomma in areas not mentioned in publick support forums...?

Using RoboHelp 10, updated + patched.

I actually generated an AIR output, and had it uploaded...just AIR, not the AIR for browser...and it seems to be OK. I did not yet try to generate it with the inter-related projects that I traditionally include with my .chm for the desktop application. I should note that this is a big project. about 500 topics in the main project, at least that many in the sub-projects, lots of graphics.

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Jan 04, 2015 0
Adobe Community Professional ,
Jan 04, 2015

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On my site I make the point that Adobe have not updated AIR (installed or browser based) for several versions of RoboHelp. It's a format that didn't really take off so I wouldn't recommend that anyone starts to use it now.

Webhelp is really the only format for server based help. That later your version of Rh, the better the browser support but Rh10 should be OK.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 04, 2015 0
LEGEND ,
Jan 04, 2015

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Greetings, thou DocMomma

Curiosity is gripping thee. Aside from thy mold that thou gazes upon thy crusty words of wisdom, hast thou discovered other petulance yet unsolved by a good oiling? Sentence fragments? Knowledge shards? Perchance, a crumbling of dusty framing?

I bid you a good day... RoboWizard

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Jan 04, 2015 1
Community Beginner ,
Jan 05, 2015

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Thank you, Peter! I will be looking at WebHelp, then.

And Greetings to the RoboWizard 🙂

Mostly, WebHelp just would not load. Not at all in Chrome, and in IE11, navigating to another file caused the TOC to disappear.  I downloaded whproxy, recompiled, and then was able to produce a working AIR file.

I will be trying again with WebHelp.

Should I update to RH11? Or stick with RH10, if my deliverable is WebHelp?

Again--thanks for your help--you guys are The Best 🙂

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Jan 05, 2015 0
Adobe Community Professional ,
Jan 05, 2015

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Check www.wvanweelden.eu where Willam lists all the patches for Rh including some of his own which may help in this instance.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 05, 2015 1
Adobe Community Professional ,
Jan 05, 2015

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Of course, if you want to be a really cool & trendy Fairy DocMomma, you should be playing with the HTML5 outputs that RH can generate ;>)

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Jan 05, 2015 1
Community Beginner ,
Jan 06, 2015

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I was thinking of HTML5. Is anyone here doing this?

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Jan 06, 2015 0
LEGEND ,
Jan 06, 2015

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I know of a few companies using HTML5 (either Multiscreen or Responsive). The gist is that they only support modern browsers (read IE9+). Otherwise it's either WebHelp or CHM with the odd FlashHelp here and there. The HTML5 will work if you don't have to support IE8 or earlier.

Kind regards,

Willam

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Jan 06, 2015 0