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Running into Application Error when Uploading Word Files

New Here ,
Jan 16, 2020

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I work for a company where we are converting a grouping of documents from a siloed division into RoboHelp 2019. I am the Technical Writer and so are in charge of this process. I am running into an issue however where when I import Word Files into RH 2019, I get through the Word Import Settings and all seems okay, however when I go to press Import, it processes for approximately 10 seconds (15 page document only) and then throws this Application Error.

 

Has anyone else seen this beforehand, and if so, is there any suggested solutions?1.png

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Running into Application Error when Uploading Word Files

New Here ,
Jan 16, 2020

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I work for a company where we are converting a grouping of documents from a siloed division into RoboHelp 2019. I am the Technical Writer and so are in charge of this process. I am running into an issue however where when I import Word Files into RH 2019, I get through the Word Import Settings and all seems okay, however when I go to press Import, it processes for approximately 10 seconds (15 page document only) and then throws this Application Error.

 

Has anyone else seen this beforehand, and if so, is there any suggested solutions?1.png

TOPICS
New UI

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58

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 16, 2020

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What patch version of RH2019 are you running? If all up to date, you may find it works better by creating a blank RH2019 Classic project and importing Word content into it first, then convert it to the New UI.

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Jan 16, 2020 1
Adobe Community Professional ,
Jan 16, 2020

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Also - keep your paths short - usually c:\projects\project_name\ is best practices.

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Jan 16, 2020 0
New Here ,
Jan 16, 2020

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Thanks for the tip here, I have done that and then created a blank RH 2019 Classic before converting to New UI and it works as it should now. As for the patch version, would this be the version number of 2019.0.0?

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 16, 2020

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Yes, IIRC it's up to 10 patches now.

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Jan 16, 2020 0
New Here ,
Jan 16, 2020

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Yes, you're right, 2019.0.10, I will download and apply the patches as well, thanks! 

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Jan 16, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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@Jklimkait I recommend you change your username from your email address, unless you are expecting to hear from some solicitors who have millions they can send you. 🙂


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 17, 2020 0