Script error with WebHelp

Community Beginner ,
Jul 10, 2018

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Hi there,

I have asked a similar question about a year ago but I am having an issue. I generate WebHelp. It seems to generate fine in RoboHelp, but when the help is launched from the product (by clicking a Help button) and I select Search, I get a script error message. If I click Yes to continue running scripts, the Search function doesn't work. Any thoughts on how I could solve this issue? Any help is greatly appreciated.

I'm running RoboHelp version 2017 (13.0.2.334).

Thanks in advance!

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1 Correct Answer

Community Beginner , Jul 13, 2018
jackiec78820261 Community Beginner , Jul 13, 2018
Yes sorry, I was mistaken. But as it turned out our Webhelp, when launched from the product, was opening in IE10. Our developer added a registry key so the help opens in IE11. It all seems to work fine now.Thank you for your help!

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Adobe Community Professional ,
Jul 11, 2018

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I don't recall if that's the most current version of RH2017, but check out the Updates page just to make sure. What browser is being launched that's complaining about scripts? Is it happening with all browsers? Where is the help content located? Local or on a web server?

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Community Beginner ,
Jul 11, 2018

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Hi there,

Thanks for your reply! Yup, It is the most current version of RH2017. It is launching in Internet Explorer on my computer but it is designed to launch from whatever browser is installed on a user's machine. The help launches from a file in the product.

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Adobe Community Professional ,
Jul 11, 2018

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I'm presuming that means it's located on your c:\ drive, right? What happens if you launch the help outside of your product (i.e. use Windows File Explorer to browse to wherever the index.htm launching page is located and open it in IE and other browsers)? Does it still throw the same script messages? If so, I would suspect that you need to allow JavaScript to run in your browser and if that doesn't solve it, add either the Mark of the Web setting to your output in RH or add the location on your c:\ drive as a "Trusted Location" inside IE.

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Community Beginner ,
Jul 11, 2018

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We found the issue - our build server did not have Robohelp 2017 release 2 installed on our build server. RoboHelp 2017 Update 2 search not working on IE for Indigo . Thanks for your help!!

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Adobe Community Professional ,
Jul 11, 2018

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That thread refers to HTML5 help - you said you were producing WebHelp - was that wrong?

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Community Beginner ,
Jul 13, 2018

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Yes sorry, I was mistaken. But as it turned out our Webhelp, when launched from the product, was opening in IE10. Our developer added a registry key so the help opens in IE11. It all seems to work fine now.

Thank you for your help!

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