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Search Does Not Behave For Some Terms

New Here ,
Feb 12, 2016

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Large Merged Project. I do not understand how search works in a merged project. Sometimes one term does not pull up topics from all the projects, which confuses my users. For example, only one project responds correctly when a user types forms, for example. If I type "forms" (with the quote marks), it behaves more like I would expect, but this is something extra to teach my users that is inconsistent with other terms. I cannot find any reason for this behavior. All the projects appear to have same settings. Often these missing topics already have forms as part of their heading 1. I have tried to force the missing topics to show by adding forms to keywords. This is just one example. Why does this happen and how can I control it?

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Search Does Not Behave For Some Terms

New Here ,
Feb 12, 2016

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Large Merged Project. I do not understand how search works in a merged project. Sometimes one term does not pull up topics from all the projects, which confuses my users. For example, only one project responds correctly when a user types forms, for example. If I type "forms" (with the quote marks), it behaves more like I would expect, but this is something extra to teach my users that is inconsistent with other terms. I cannot find any reason for this behavior. All the projects appear to have same settings. Often these missing topics already have forms as part of their heading 1. I have tried to force the missing topics to show by adding forms to keywords. This is just one example. Why does this happen and how can I control it?

Topics

WebHelp

Views

467

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 17, 2016

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How large is large?

Is this a project that you can share? See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 25, 2016

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I cannot share my merged project.

ELLEN BITTNER Senior Technical Writer

****************************************

Contact details removed by Moderator. Best not to post email addresses in particular unless you are expecting to hear from some far off bank official who needs your help to get zillions of dollars out of their country! This applies to any public forum.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Adobe Community Professional ,
Feb 26, 2016

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Can you recreate the problem in a demo merge?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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