Search does not work in Chrome for Responsive HTML5 Layout: Chrome Settings Problem

Explorer ,
Aug 31, 2017 Aug 31, 2017

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There is something wrong with my Chrome settings that is preventing me from running search in Responsive HTML5 Layout generated help.

When search is initiated in my chrome hosted environment, the search hangs (see picture) when Help is generated through Responsive HTML5 Layout or New Responsive HTML5 Layout. It works when generated in WebHelp, Multiscreen HTML5 or New Multiscreen HTML5

Note that my coworker can run the search perfectly fine on chrome (same current version) and tech support could also not reproduce the issue.

Has anyone else run into this and solved this? I think that I have a weird setting or library issue.

Screen Shot 7.png

I am a day into trying to figure this out including several remote desktop sessions with Adobe RH tech support.

No issues in IE or Firefox. Also--this is new, I checked in the same help environment just a couple of weeks ago, no problem searching from Chrome browser in Responsive HTML5 on my machine.

I have:

  • exported the build to mac environment, same results
  • UPGRADED/REINSTALLED the entire Technical Communications Suite to 2017, no change (RH is now v. 13.0.0.257)
  • Reinstalled Chrome Browser (Version 60.0.3112.113 (Official Build) (64-bit)
  • tried adding site to exception list, same result
  • built/tried new test builds, same result

Thanks in advance, any assistance is greatly appreciated! I'm throwing this out to the forum in the hope that someone else has run into this.

Anne

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HTML5 layout

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correct answers 1 Correct Answer

Explorer , Oct 03, 2017 Oct 03, 2017
I have an update on this issue. Adobe agent Siddharth (really demonstrated great patience and persistence in helping to get to the root of the problem) sent me Google Cleanup tool--link below. That worked for windows but I was still not able to launch search in mac environment on a local build (the unzipped HTML5 build) whereas when I searched on the published help environment on our web application, search worked.In the mac I deleted all Chrome Library folders: (~/Library/Application Support/Go...

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Adobe Community Professional ,
Aug 31, 2017 Aug 31, 2017

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The fact that it's working for others indicates it's something with Chrome on your machine for sure.

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LEGEND ,
Aug 31, 2017 Aug 31, 2017

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Hi there

As you say you have a co-worker that is able to use the search fine, are we able to assume that you mean your co-worker is accessing the content you produced? Or does the co-worker have their own copy of RoboHelp and they are producing output that works for them.

Assuming the former is true, it would seem there is nothing in your version of RoboHelp that is at fault, So really no need to reinstall TCS.

Assuming the latter is true, have you tried opening their output in your browser?

Sure seems to me that it's going to be some obscure Chrome issue or setting you will find that is to blame.

Cheers... Rick

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Adobe Community Professional ,
Aug 31, 2017 Aug 31, 2017

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Try disabling any add-ins that you have running to see if one of them is causing an issue.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Sep 05, 2017 Sep 05, 2017

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Peter Grainge,

All chrome plug-ins/add-ins have been disabled. It made no difference.

Thank you!

Anne

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Adobe Community Professional ,
Sep 05, 2017 Sep 05, 2017

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What is your co-worker's TCS version?

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Sep 05, 2017 Sep 05, 2017

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She is not running Adobe Products. I exported the output (New_Responsive_HTML5-Output zip folder)--she is on a mac--now when I access the same folder on my mac (where obv RH is not installed) I get the same non-working search result. [I run TCS products on Microsoft Remote Desktop on my Mac].

It is perplexing.

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Explorer ,
Sep 05, 2017 Sep 05, 2017

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Captiv8r

Yes, I am uploading the content to google drive and my co-worker can access the same build folder (New_Responsive_HTML5-Output), unzip it, open 'index.htm', and then search successfully. Same versions of everything and she has a lot of the same stuff on her machine.

I have re-installed chrome, disabled all add-ins, reset chrome settings to original defaults.

As noted, webhelp and Multiscreen HTML work fine, I agree that it is an environmental config issue on my machine (both mac and windows which is weird) AND something in conflict with Responsive HTML5 Layouts (yes, have tried different HTML RH Layouts)

any insight is greatly appreciated,

thank you!!

Anne

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Explorer ,
Oct 03, 2017 Oct 03, 2017

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I have an update on this issue. Adobe agent Siddharth (really demonstrated great patience and persistence in helping to get to the root of the problem) sent me Google Cleanup tool--link below. That worked for windows but I was still not able to launch search in mac environment on a local build (the unzipped HTML5 build) whereas when I searched on the published help environment on our web application, search worked.

In the mac I deleted all Chrome Library folders: (~/Library/Application Support/Google/Chrome) and a pesky RLZ folder that is responsible for promotion tracking.  After cleaning out the libraries and reinstalling a completely new Google Chrome install, the search works in Chrome on the mac also.

For the record, I reset Chrome on both machines and cleaned out user repository folders on the windows machine and followed multiple reset instructions on multiple forums but it was not until I used the clean-up tool on windows and emptied above referenced folders (while signed out of Chrome everywhere) on the mac was I able to get rid of the problem and use the search feature in Chrome for the Responsive HTML5 layout build.

this is the clean-up tool: https://www.google.com/chrome/cleanup-tool/index.html

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