Highlighted

Search engine does not return results in IE for Responsive HTML5 help

Community Beginner ,
Oct 12, 2017

Copy link to clipboard

Copied

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Topics

HTML5 layout

Views

1.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Search engine does not return results in IE for Responsive HTML5 help

Community Beginner ,
Oct 12, 2017

Copy link to clipboard

Copied

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Topics

HTML5 layout

Views

1.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 13, 2017

Copy link to clipboard

Copied

In the SSL dialog import your layout again changing the name to Whatever2.

Generate with the new layout. I think you will find it works then.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 13, 2017

Copy link to clipboard

Copied

hi,

Sorry to jump on this. I am having exactly the same problem.

You mean import the Indigo screen layout again?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 13, 2017

Copy link to clipboard

Copied

Yes, exactly that. Don't trash your old one yet so call it Indigo2 or suchlike.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 13, 2017

Copy link to clipboard

Copied

Hi,

I have tried that but its still the same.. using 2017.

I imported the latest .slz for the Indigo from the Robohelp website.

Returns search results in chrome instantly whilst ie11 just hangs with the search box going round and round.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 13, 2017

Copy link to clipboard

Copied

OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 13, 2017

Copy link to clipboard

Copied

Hi,

To update further. It works in Edge. Tried it on another users machine in ie11 and get the same result - just hangs.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 13, 2017

Copy link to clipboard

Copied

Hi,

Thanks Peter as always, Yes the fix does work.

Hopefully this will be rolled out in Update 3 officially soon.

Many thanks - have spent hours trying to fix that!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 19, 2017

Copy link to clipboard

Copied

Hi Peter,

I downloaded Willem's fixedJS.zip file. Could you please tell me where to install loadprojdata.js and loadparentdata.js?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 19, 2017

Copy link to clipboard

Copied

I'm not at a RoboHelp machine right now. Search in Program Files > Adobe >

etc and you will find it in many locations. You need this one in a folder

with Responsive in the path.

Rename the old ones to .jsOLD or similar.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 19, 2017

Copy link to clipboard

Copied

HI,

I have used these so they go in the output of each generated project. The path in the output is:

template\scripts

You will see the two files in there.

Cheers

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 19, 2017

Copy link to clipboard

Copied

It's OK to put them in the source so that you only have to do it once.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 19, 2017

Copy link to clipboard

Copied

yes I see what you mean. Putting them in the output works but they need to be added each time they are generated. Was a bit wary of amending the source.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 19, 2017

Copy link to clipboard

Copied

Where in the source file do they go?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 19, 2017

Copy link to clipboard

Copied

See my earlier answer.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 08, 2018

Copy link to clipboard

Copied

I hate to ask a dumb question, but I'm not finding a Scripts directory in my RH files. Does it matter where we put William's file? My best guess for my system would be to put it here:
C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets

Do you see any problems with this? Thanks very much in advance!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 08, 2018

Copy link to clipboard

Copied

It's entirely up to you which fix you go with but Willam's fix changes different files to the one from Adobe. When Adobe issue the fix themselves, if you have used Willam's fix you will have part of one fix and part of another.

There's nothing wrong with Willam's fix other than you will have to sort out the mismatch of files later. My instructions do include what to put where.

I have no commercial interest in this, just trying to save you the hassle.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 08, 2018

Copy link to clipboard

Copied

So you created the common\scripts part of the path?

I just out it here:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt without the Common\Scripts directory. Now what do I do? If I run RH, will it grab these files and apply them? Or do I have to do something else?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 08, 2018

Copy link to clipboard

Copied

The original should all be found in C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts.

Save the old files somewhere and then replace with the new files.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 08, 2018

Copy link to clipboard

Copied

It worked! Thanks for your help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 13, 2017

Copy link to clipboard

Copied

The second fix also works for me. Thanks Peter. Also thanks to William van Weeldem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 19, 2017

Copy link to clipboard

Copied

I put them here:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 19, 2017

Copy link to clipboard

Copied

ENTRGWH - thank you! Now that this discussion has complete information, other folks who run into this issue will be able to fix it quickly. Do you happen to know if Adobe plans to fix this? IMO, it's a big deal.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 19, 2017

Copy link to clipboard

Copied

Yes it will be fixed.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 19, 2017

Copy link to clipboard

Copied

I couldn't answer your question re the location because, as I said, I

wasn't at a RoboHelp machine. Sorry I don't carry the paths in my head. ☺️

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 19, 2017

Copy link to clipboard

Copied

Understood. I appreciate your help, as always.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 19, 2017

Copy link to clipboard

Copied

Fixed my search issue in IE and my browse sequence issue. Good show!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Oct 19, 2017

Copy link to clipboard

Copied

Also fixed an issue where the "home" link in the breadcrumbs wasn't displaying properly in IE.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 27, 2017

Copy link to clipboard

Copied

Hi again. I placed the two files in C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts and renamed the "bad" files to "old." The latest server build contains the rebuilt help. Unfortunately, the Search function is still not working in IE. Do you have any further recommendations? If not, I guess we'll need to restore the two "bad" files, remove the "good" ones from C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts and add the "good" ones to the output, because informal testing showed that that solution did work..

I can send you the help project if you want to look at it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 27, 2017

Copy link to clipboard

Copied

If you put the two new fixed files back into the "factory" location and regenerated the help and it DIDN'T work, but manually put them into the generated output and it DID work, then I'd be checking the generated output to ensure that the changed script is actually getting into what you're creating. If it's not, then you need to have a closer look at where it's getting those old files from.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 27, 2017

Copy link to clipboard

Copied

The output now contains both the "fixed" .js files and the "bad" ones (which I had renamed to "_old" at Peter's suggestion). Should I simply delete the "_old" files from the source and see if that fixes it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 27, 2017

Copy link to clipboard

Copied

Delete them from the output & test that - if it works at that point, you know that you can remove them (or back them up some other place)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 27, 2017

Copy link to clipboard

Copied

I had QA remove the "old" files from the output. The result was that the help wouldn't open at all in IE. Can you suggest next steps?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 27, 2017

Copy link to clipboard

Copied

Ok, I'm confused - did you ever have an example of the help working with the fixed script files or not?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 27, 2017

Copy link to clipboard

Copied

Yes. The original solution was to replace the two .js files in the output template/scripts folder. When we tried that, it worked. Then Peter reminded me that we would  have to do that every time we built the help, so he recommended placing the two good .js files in the RH source and renaming the bad .js files. When I did that, rebuilt the help, and it got submitted with a new server build, Search didn't work in IE.

I suspect I renamed the old files wrong.  Instead of naming them to .jsOLD, as Peter recommended, I renamed them to _old.js (stupid oversight).  Should I try renaming the "old" files to .jsOLD in the source and then rebuild and resubmit the help? Maybe the fact that the old files still had the *.js" extension is what caused the problem.

If that doesn't work, I guess I should remove the "good" files from the RH source, rename the "old" .js files to their original names in the source, and then take the "good" .js files that I got from the bug report and put them in the template/scripts folder, as we did in the first place.

What do you think?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 27, 2017

Copy link to clipboard

Copied

Ok, that makes more sense - yes, rename the old script files in the "factory" folder to something that disrupts their "scripty-ness" & regenerate again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 28, 2017

Copy link to clipboard

Copied

I doubt the bad renaming would be the cause but who knows?

To repeat, the options are to put the revised files in the output and do that every time OR replace the originals in the source folder below.

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

Before you add them to the source, rename the extension of the original files to something like .jsOLD.

Either you have still not got it quite right or something else is at play.

Does it work locally and fail on the server? If so maybe the revised file is not getting uploaded to the server. Maybe how you upload to the server is not recognising the revised file and not uploading that? Try deleting from the server and uploading the new file again.

If it is failing on both, try with one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Nov 03, 2017

Copy link to clipboard

Copied

Hi Peter,

Sorry for the long delay. We've been testing and have finally gotten Search to work in IE. We first tried putting the 2 new .js files in the RH factory directory, as suggested in this thread and renaming the existing files to .jsold. That didn't work. When the help got hooked up to the app, the .jsold files were in the templates/scripts directory along with the new (good) files. So we used the original solution of providing the new .js files after building the help and having the tester put those files in templates/scripts. The result was that the Search function worked in IE, as well as in Chrome and Firefox (our app now supports all three browsers). However, when we entered a search topic (the name was "ETL Recovery Report") it came up as the first entry in IE and Firefox, but Chrome didn't pick it up. Do you have any insight into why we wouldn't get identical search results regardless of the browser? Any suggestions for fixing this? Also, how do I find out when Adobe will address Search not working in IE with Responsive HTML5 help? Is there a bug for this? I went to the Tracker, but couldn't figure out how to use it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Nov 06, 2017

Copy link to clipboard

Copied

I'm confused. You say you could figure out how to use Tracker but you also refer to using the files that are there.

It's odd that the files work in the output but not when loaded in the source. As the OLD file is getting uploaded, it suggests you have the files in the right location.

From another thread I understand that Support have a later version of loadprojdata.js that fixed issues for that poster. Try contacting them to see if that version helps you.

I don't know when this fix will be incorporated in an update.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Nov 06, 2017

Copy link to clipboard

Copied

The Search function now works properly in IE with the two fixed .js files in the RoboHelp "factory" folder. I overrode the two bad .js files (instead of leaving them in the folder with a .jsOLD extension), and that seemed to do the trick. We still have the issue with Chrome not finding a particular file (and possibly other files). What's interesting is that the file we chose to search on was the only new file we created in RH 2017. We'll be investigating further.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Nov 06, 2017

Copy link to clipboard

Copied

I'm wondering if you are seeing something cached. Can you try on a machine that hasn't been used for searching before?


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Nov 06, 2017

Copy link to clipboard

Copied

The issue happened on a QA machine. On my machine I used the Chrome Local Extension to open the help (index.htm) file and when I searched on that particular topic, it came up just fine as the first search result. So, the problem could have something to do with the QA machine. I'll follow up.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 07, 2018

Copy link to clipboard

Copied

I'm having this issue now, too, where in IE11, the Search feature doesn't work. It's been 4 months. Has anyone heard when this bug will actually be fixed and released?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 07, 2018

Copy link to clipboard

Copied

Did you try the fixes in the Tracker item?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 07, 2018

Copy link to clipboard

Copied

Jeff. They will work but the files on my site are from Adobe and it will be

cleaner when Adobe issue them officially.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 08, 2018

Copy link to clipboard

Copied

I couldn't log into that page. I'll try it again with a different browser.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 08, 2018

Copy link to clipboard

Copied

Which page can't you log into? The Tracker link above?

If so, an advance release of Adobe's own fix can be found at Using RoboHelp 2017


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Mar 08, 2018

Copy link to clipboard

Copied

It was a browser issue. I used Chrome and got in.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 07, 2018

Copy link to clipboard

Copied

See Snippets > HTML5 on my site. There's a fix there.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...