Search Error: Failed to initialize database

New Here ,
Mar 01, 2011 Mar 01, 2011

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I have been using RH HTML version 8.02 for several months. Recently, after compiling, the Search results do not work. The Search tab shows Error: Failed to initialize database. This occurs when I compile locally and to the server. Running MJ's Diagnostics did not fix the problem.

Thanks.

BillSearch Tab.gif

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Classic, HTML

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Community Beginner ,
May 13, 2016 May 13, 2016

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Thanks for responding, Peter. I have not submitted a feature request yet, but if you think that approach might get more traction than my bug report, I'll go do so now. Thanks!

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Adobe Community Professional ,
May 14, 2016 May 14, 2016

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It might be that a bug report will get the response "As designed" whereas a feature request sets out why the design needs review, especially if you highlight your IT department's reasoning.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Sep 15, 2016 Sep 15, 2016

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I submitted this a couple of years ago as a bug. I spent about 20 hours with Adobe support and they provided me with a solution that is above. Perhaps that is what generated the fix to 2015. However, I will have to wait, since I will not be updated to 2015 until I have completed a lengthy approval/IA review process, LOL...sigh...Looking forward to seeing what 2015 has to offer.

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New Here ,
Oct 27, 2016 Oct 27, 2016

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Well, i'm getting this error message in the latest version of Robohelp, so it seems that it isn't completely fixed About to try an uninstall/reinstall.

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Adobe Community Professional ,
Oct 27, 2016 Oct 27, 2016

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mitrefincha77665767​ - aren't you using RH11? That's not the latest version of RH.

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New Here ,
Oct 27, 2016 Oct 27, 2016

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My mistake, it is indeed 11 i'm using.

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Community Beginner ,
Jul 08, 2016 Jul 08, 2016

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After two months with zero activity on my bug report or help from Support, I stumbled on the RoboHelp 2015 Resolved Issues list, where I found that RoboHelp 2015 Update 2 fixes this issue:

Robohelp to become MSXML version agnostic.

Ref# 4051220

After I had this update installed, lo and behold-- I can generate healthy Web Help again.

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Participant ,
Jun 19, 2019 Jun 19, 2019

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I am experiencing what may or may not be the same issue. I detected a problem with the search in a project I generated using RH 2019 Classic (Version 14.0.5.001).  The search sometimes returns the expected results and sometimes does not.  I sometimes get the message "No topics found" when I know topics exist that contain the search terms I am looking for.  The issue does not appear to be browser related.  When the search does not work, I get the same results in both IE and Chrome.

I deleted the .cpd file and regenerated the project.  I got the same results as before.

I have both RH 2019 Classic and RH 2015.  I decided to regenerate the project in RH 2015 (in case the issue was the result of using a different version of the software). When I generated the project and clicked the Search tab, the browser displayed the "Error: Failed to initialize database." message.  That's when I did the forum search and found this post.

RH_Search_Issue.png

Since I am not certain my problem is the same one identified in this post, I have not yet tried all the options listed in this post.  What I have done is delete the .cpd file and the files in the /!ssl!/ output folder for this project before regenerating the output files using both RH 2019 Classic and RH 2015.  To eliminate the possibility that I was seeing cached results, I also cleared cached files from IE and Chrome.

I did not uninstall/reinstall either version of the software; this action would require contacting the IT team, so I haven't tried it yet.

I never used .chm files, so this issue is not the result of a conversion from .chm files.  This project is also a standalone project, so there is no parent-child project relationship.

Thoughts?  Thanks!

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Adobe Community Professional ,
Jun 19, 2019 Jun 19, 2019

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First, check if you have the latest updates installed and see if that fixes the issue. I couldn't see any relevant fixes in the release notes, but you never know.

There is an issue with RH2019 New affecting phrase searches, but as far as I know that isn't a problem in RH2019 Classic (and I haven't tried with RH2015).

RH-3153

To check, you'd have to inspect the html to see if an html tag begins or ends part way through the phrase in the topic. It wouldn't necessarily be visible when just viewing the topic as normal.

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Participant ,
Jun 27, 2019 Jun 27, 2019

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Disregard post 57.  Not sure why, but the "exclude from search" box was checked on that topic (which is why the search couldn't find it). My bad.

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RoboHelp Documentation