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I just generated WebHelp using RoboHelp 11. I have the latest patch (11.04.291) installed. Unfortunately, the seach tab displays garbage as shown in the following screenshot. This occurs in both Chrome and IE. Is there a fix available for this condition? Thanks in advance.
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Did you enable JS in your browser? Did you select Section 508 in your SSL recipe?
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Thanks for replying Jeff. Yes, javascript is enabled AND Section 508 is specified.
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It’s the Section 508 part that’s to blame I suspect…
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OK Jeff, do you have any further recommendations or is there somewhere you can direct me for a solution?
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If you don’t need to make Section 508 compliant help, then just turn it off in the SSL recipe & regenerate your help.
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When I had this problem last week, the solution was to go to the WebHelp Settings (the dialog box that pops up before generating the WebHelp) > Navigation and check DHTML > Pure HTML as your Preferred Format, instead of Pure HTML. Perhaps this will solve your issue too.