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Search functionality not working when publishing to WebHelp when using RH2019 classic

New Here ,
Oct 15, 2019

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Search format.jpgI am creating an instructional manual using RoboHelp 2019 classic - publishing to a server using WebHelp. When accessing the published manual, clicking on the Search function, Typing in the word(s) to search for and clicking Go. No results are generated. The screen is blank. My output setup is exactly the same as the current manual which is published to the same server also using WebHelp but using RoboHelp 2015. Can anyone direct me to what I may be doing incorrectly. Here is a screen print of my search page.

 

 
 
 
 
 

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Search functionality not working when publishing to WebHelp when using RH2019 classic

New Here ,
Oct 15, 2019

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Search format.jpgI am creating an instructional manual using RoboHelp 2019 classic - publishing to a server using WebHelp. When accessing the published manual, clicking on the Search function, Typing in the word(s) to search for and clicking Go. No results are generated. The screen is blank. My output setup is exactly the same as the current manual which is published to the same server also using WebHelp but using RoboHelp 2015. Can anyone direct me to what I may be doing incorrectly. Here is a screen print of my search page.

 

 
 
 
 
 

Topics

Classic, WebHelp

Views

141

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Adobe Community Professional ,
Oct 15, 2019

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  1. Does the search work locally before you upload the output to the server?
  2. Is this happening regardless of browser?
  3. Have you applied the updates?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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New Here ,
Oct 15, 2019

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When working in Robohelp 2019-classic the find and find and replace functionality does work. However, it is when I publish the project and try to use the search function within the published version that the search function does not work.

 

Where would I locate the 'updates' you reference?

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Adobe Community Professional ,
Oct 15, 2019

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I am not talking about searching within the project. Publishing to a server is a two part process. You generate locally and then publish to the server. Is the locally generated output search working?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Oct 15, 2019

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Go to Fileb > Help > Updates.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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