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Search no longer works after server move

Community Beginner ,
Oct 15, 2018

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I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.

It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!

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Search no longer works after server move

Community Beginner ,
Oct 15, 2018

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I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.

It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!

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Adobe Community Professional ,
Oct 15, 2018

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What output are you creating? Does the search work when looking at the output locally?

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Community Beginner ,
Oct 15, 2018

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It works fine locally. It's from the server only.

I use WebHelp (Primary Layout). We've never switched the server it is published to before, but now if I click on Search, it tries to go to the old URL and search. There must be something which specifies where the search should look, but I can't find it. There is nothing in IIS other than assigning the URL to the website.

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Adobe Community Professional ,
Oct 15, 2018

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How is this "search" launched? Is it the RH search tool that comes with your output or is some other product?

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Adobe Community Professional ,
Oct 15, 2018

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If it was just the search not working, I would suggest the server is not

properly configured.

The fact that it is looking elsewhere is very odd as the search should be

looking within the files generated. How is the help getting published from

wherever you have generated? Who does that, you or the developers?

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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AnahidMA LATEST
Community Beginner ,
Oct 15, 2018

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It appears to be network related. I was in a CAB meeting and they are reporting problems with macs and certain domains. Other people are able to view the data correctly, so hopefully it will be resolved shortly. It was probably due to cache. But I'm not the only one experiencing this.

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