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Search Result Widget is not Allowed in Topic Screen Layout Page

New Here ,
Oct 25, 2016

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Hi,

I am trying to output a HTML5 help file and am receiving the following error message:

It is also adding this search option to the help file, which didn't exist before:

This help file has been generated numerous times in the past, with no problems. However, i am new to the company and am working on a different computer to the previous technical author, could this be the problem? No settings concerning the layout/output have been changed or interacted with in any way.

I am using Robohelp11, on a Windows 7 (64-bit) operating system.

All i can think is that the issue is due to me being a new user (permission based), or it's because the help file is being generated from a new computer?

Many thanks in advance for any help you are able to provide with this.

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Search Result Widget is not Allowed in Topic Screen Layout Page

New Here ,
Oct 25, 2016

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Hi,

I am trying to output a HTML5 help file and am receiving the following error message:

It is also adding this search option to the help file, which didn't exist before:

This help file has been generated numerous times in the past, with no problems. However, i am new to the company and am working on a different computer to the previous technical author, could this be the problem? No settings concerning the layout/output have been changed or interacted with in any way.

I am using Robohelp11, on a Windows 7 (64-bit) operating system.

All i can think is that the issue is due to me being a new user (permission based), or it's because the help file is being generated from a new computer?

Many thanks in advance for any help you are able to provide with this.

Topics

HTML5 layout

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1.2K

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Adobe Community Professional ,
Oct 25, 2016

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I think we might need to see how your SSL recipe is laid out. Where is the RH project located and where are you creating HTML5 output?

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LEGEND ,
Oct 25, 2016

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Hi there

Just trying to clarify Jeff's questions in the event you are also somewhat new to RoboHelp.

When Jeff refers to SSL Recipes, he is meaning to ask about the settings of the "Single Source Layout" (SSL) found in your Single Source Layout's pod. I tend to describe each layout you see here as being a different "recipe".

When Jeff asks where the RH project is located, he is asking if the project itself is on your C drive or on a network drive. (Network drives are very slow and RoboHelp will perform sluggish as well as sometimes corrupt the CPD file as well as other files)

Likewise, when Jeff asks where you are creating the HTML5 output, he is asking if the output folder is also on your local C drive or if it's on a network drive.

Cheers... Rick

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New Here ,
Oct 25, 2016

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Hi Jeff and Rick,

Firstly, thank you for responding. I am indeed new to Robohelp, after previously doing battle with HelpStudio ('interesting' software), and so the explanations help a lot thanks

Both the output and the Robohelp file itself are stored on my local C drive.

Here are some screenshots of the SSL recipe:

forum.png

Once again, thanks in advance for any help.

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LEGEND ,
Oct 25, 2016

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For the MF_TMF_test, did you make changes the layout? Do you know what changes were made and how they were changed? It looks to me like the layout is updated and somehow it lost the required widget in code.

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New Here ,
Oct 25, 2016

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Hi Willam,

Thanks for your response.

I'm relatively new to the company and have no way to communicate with the previous tech author. As such i can't say with any certainty if anything has been changed or not, i can only say 'not to my knowledge'.

Is there a simple way to check the code?

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LEGEND ,
Oct 25, 2016

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Code and simple seem to have a troubled relationship 🙂

Can you try adding a new layout to the project (Theme1 or so) and use that for the output. Does that work?

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New Here ,
Oct 25, 2016

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Very true about code

Right now my shift has finished, but first thing tomorrow morning i will try the tactic you've suggested.

Thanks again for the speedy replies, it's much appreciated!

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New Here ,
Oct 26, 2016

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Hi Willam,

I tried adding a new layout, and this partially worked, so thank you for that The search function is now being output without any error messages, and i no longer have the unwanted 'Search Options' menu at the bottom of each page.

However, when i try to perform a search within my help output i am getting the following message:

Any ideas what could be causing this? And if the two issues are related?

Again, thank you for your responses.

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Adobe Community Professional ,
Oct 26, 2016

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What browser are you using & where is the help content located - web server or local LAN/workstation?

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New Here ,
Oct 27, 2016

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Hi Jeff,

I'm using Internet Explorer and the content is local.

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Adobe Community Professional ,
Oct 27, 2016

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Is it happening if you use other browsers?

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New Here ,
Oct 27, 2016

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Unfortunately it is, i tried with both Chrome and Firefox this morning.

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Adobe Community Professional ,
Oct 27, 2016

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Did you follow the advice in this thread - Re: Search Error: Failed to initialize database​ - concerning the MSXML patches?

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New Here ,
Oct 28, 2016

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Morning Jeff,

I have tried many things this morning, including the advice in the above thread. Here is a list of everything i have tried up to now:

  • Updating/installing MSXML patches
  • Reverting back to an old version of the file
  • Uninstalling/reinstalling Robohelp
  • Uninstalling all other Adobe products (in case there were conflict issues)
  • Creating and using a completely new layout

The help file actually generates successfully on a colleagues computer, i'm not sure why this would be the case?

Thanks again,

Tom

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Adobe Community Professional ,
Oct 28, 2016

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If the same project works on another machine & not yours, then it got to be something in your environment that's causing the issue. Look for differences between your machine & the one it works on. Do you have the same rights? Are you using some CMS to store the project or are you just zipping it up to share with the other machine?

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New Here ,
Oct 28, 2016

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Thanks Jeff, i'll investigate this further. It could be something rights/permissions based. We are using SVN to share the file. I'll feed back after i have looked into this.

I didn't think it would be the case, as the rest of Robohelp works perfectly for me, it is just this one area.

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New Here ,
Oct 28, 2016

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Just checked the permissions and i have all of the necessary permissions i would need.

Currently we are comparing Windows registries for Robohelp between the two computers. Could it be a case of my computer not having something from the stylesheet that this help file is trying to use?

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New Here ,
Oct 31, 2016

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After looking through the Windows registries on both computers, there is no major difference from the Robohelp files, certainly nothing that should be causing this issue.

So, i am still lost as to how to solve this issue, and it's getting to the point where the requested help files are not going to be generated before the deadline.

If anyone has any other suggestions (short of just getting madcap flare) then they would be very much appreciated.

Thanks,

Tom

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LEGEND ,
Oct 31, 2016

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In the output, can you check the whxdata folder? Do you have a lot of package**_xml.js files? If not, there seems to be an issue with MSXML.

Does the output behave the same on all browsers? Or just some?

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New Here ,
Nov 01, 2016

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Hi Willam,

There are 48 of the files you mentioned above, in a 320 page help file (when in PDF format), i'm not sure if this is a normal amount or not?

Also, it behaves the same in all browsers unfortunately.

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LEGEND ,
Nov 03, 2016

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That is a normal amount. These packages house the search index so there can be a lot of them. Normally, if the MXSML is an issue, these files will not be generated at all. So in your case, we can rule that one out.

Can you share the broken output with me? I would like to take a look at what is happening behind the scenes. You can contact met at: contact [at] wvanweelden [dot] eu.

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New Here ,
Nov 03, 2016

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Hi Willam, thanks for the response.

I wish i could, unfortunately i was denied permission to share my output with you, due to company confidentiality policies. I understand that this limits the amount of help i'll be able to receive, but unfortunately there's nothing i can do about it, it's out of my hands.

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Adobe Community Professional ,
Nov 03, 2016

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That happens - were you able to reproduce the issue in one of the RH sample projects? If so, you could send that to Willam.

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Community Beginner ,
May 16, 2017

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My apologies for bumping/hijacking an old topic, but I am having the same error with a newly created RoboHelp 11.0.0.179 Responsive HTML5 projected. Fortunately, I have two output files to compare, and will call them "old" and "new."

  • Both use Theme 1 Standard
  • Old doesn't have this issue.
  • Precious little difference in the SSL properties (one uses the default.css, the other uses a master page instead.)

Key differences:

NEW

  • Output/Search as mentioned by @mitrefincha77665767.
  • Search box at the bottom of every page,
  • Back button/icon on every page, even the first/start page.
  • Changing the theme from Theme 1 Standard to Theme 2 Government removes both the errors and the search option.
  • On line 243 of the code, a Search Results Widget begins. Part of the code copied below.

OLD

  • Search box in the header, not at the bottom of every page.
  • Search icon in sidebar.
  • No widget in the code.
  • No back button/icon.

<!-- Search results widget -->

<!-- Search field widget -->

<div class="searchholder secondary_search_box">

<div class="wSearchField">

<input id="searchBoxSearchPage" class="wSearchField" type="search" data-placeholder="-Search-" onkeydown="searchHelp(event, 'searchBoxSearchPage')" data-search="true" /><a class="wSearchLink" onclick="searchHelp(null, 'searchBoxSearchPage')" href="#"><img src="template/Theme1_Standard/Search.png" alt="" id="xmlEditwSearchLink_Secondary" class="wSearchLink" border="0" style="width:100%; max-width:24px" /></a>

</div>

</div>

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Community Beginner ,
May 16, 2017

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FYI, updating to 11.0.4.291 solved this issue for me.

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Kurt_V_ LATEST
Explorer ,
Jul 23, 2018

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You just made my day! I had the very same problems, but after updating to 11.0.4.291, everything is working fine again. So: thanks a lot!! 🙂

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